Head of Operations

Henderson Scott UK • Glasgow City, SCT, United Kingdom • 2w ago

Job Description

We have partnered with a leading consultancy firm to identify an experienced Head of Operations, who can hit the ground running, supporting the CEO and Executive Leadership team by overseeing the company’s business support functions. The support teams, consisting of Finance, HR, IT, Legal, Marketing, Facilities and Business Support, oversee all the organisation’s activities, and ensures that the existing business infrastructure has the capacity to achieve the company’s strategic goals. This newly appointed hire will be responsible for identifying the essential structure of the business, assess and streamline its efficiency, and support the sales teams, helping to drive increased revenue growth without sacrificing profitability.

Responsibilities:

Act as a strategic partner on the leadership team and work closely with the sales team to ensure they are meeting performance expectations
Coach, develop and motivate the support teams to ensure they are delivering against key business metrics
Look for methods to improve quality, productivity, reduce costs, increase profits, to improve the overall efficiency of the firm and ensure excellent customer service
Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organisation
Provide timely, accurate and complete reports on the operating condition of the company
Oversee the implementation of business improvement solutions throughout the organisation
Demonstrate a willingness to take on new tasks with a general attitude that no task is too small, impossible, or cannot be improved or solved
Work autonomously while ensuring CEO expectations are readily met and exceeded
Foster a success-oriented, accountable environment within the company
Where required, represent the firm with clients, investors, and business partners

Requirements:

Bachelor’s degree in business, accounting, finance, or related field required
Minimum of 10 years of executive management experience running a business support function with demonstrated strategic leadership ability
Familiarity with all business support functions, including Finance, HR, IT, Legal, Marketing, Facilities and Business Support
In-depth understanding of the industry including risk management, compliance, and regulatory requirements
In-depth understanding of accounting principles including budgeting, balance sheets, income statements, cash flow, and capital planning management
Experience with implementing IT systems and CRM, Sales enablement tools
Proven track record in driving change management programs; outstanding communication and negotiation skills
Excellent organisational and leadership ability with a proven problem-solving aptitude