Job Description
Waiter
Palm Court
The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Waiter to join our talented Palm Court team. We’re an equal opportunities employer, and we welcome and value applications from all communities.
ABOUT THE ROLE
As a Waiter, your main role will be to:
● welcome guests in a friendly and engaging manner
● demonstrate excellent knowledge of food and beverage menus to guests
● provide prompt, friendly and efficient service
● personalise and engage with guests at every opportunity
● maximise sales opportunities, upsell where appropriate
● create an emotional engagement with guests, thus creating exceptional memories
● be responsible for ensuring bills are dealt with accurately
● maximise service delivery opportunities
ABOUT YOU
● excellent knowledge of food & beverage, in particular afternoon tea
● previous experience in a similar 5* environment
● flair, passion and a conscientious attitude
● confidence, professionalism and engaging personality
● ability to think outside of the box to surprise and delight our guests
● excellent attention to detail
● clear conversational English language, knowledge of foreign languages is beneficial
YOUR BENEFITS
Financial Wellbeing
● Paid Overtime
● Discretionary Service Charge
● 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
● Access to Wagestream – a salary advance benefit
● Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
● Discounted accommodation at The Langham, London for you and your family
● Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
● Up to £750 Recommend a Friend referral bonus
● Seasonal Travelcard loan
● A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
● Company pension plan
● Life insurance
● Discounts in various high street and online shops
Mental Wellbeing
● Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
● Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
● 2 staff parties per year and several colleague social and community events
● Access to the Employee Assistance Programme by Hospitality Action (247)
● Access to Qualified Mental Health First Aiders on site
● Most Valued Colleague of the Month and Year Awards
● Long Service Awards
Physical Wellbeing
● Free meals on duty in our Staff Restaurant
● Uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided
● Enhanced Sick Pay
● Eye test vouchers
● Cycle2Work scheme
● Subsidised regular Bac.
