Customer Service Advisor

Experis IT • Chester, ENG, United Kingdom • 12h ago

Job Description

Customer Service Advisor - German, French OR Spanish speaking

Chester (or London) - hybrid working

Competitive salary

The client is a multinational high-street retailer.

Role Summary

As a Customer Service Advisor, you will be supporting a well-known brand, providing a fantastic customer experience on all interactions, leaving a lasting impression. You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work with confidence.

Key accountabilities of the role

Deal with customer queries though calls, emails and web forms, ensuring delivery of a quality service on a consistent basis
Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
Accurately record all contact interactions on systems in line with expected process
Ensure you give a positive image and great first impression to all contacts
Build sustainable relationships of trust with customers, team members and clients through open and interactive communication

Key skills and experience

C1 English skills + C1 German, French OR Spanish Language skills
Being highly methodical with a thorough attention to detail
Having excellent organisational skills and ability to work to stringent customer service SLA's and KPI's
Demonstrating confidence and the ability to communicate clearly and effectively
Showing excellent IT and data entry skills
Bringing a proactive attitude with the ability and ambition to develop role in the future
Able to work shifts between 10am - 6pm Monday to Sunday, 5 days a week
Ready to participate full time in on-site training (4-5 weeks), then you can work in a hybrid mode

If you think you are up for the task and feel you meet the above criteria or interested to hear more information, please contact me