Do you have experience in a phone-based customer service environment or have you worked within the Financial Services Industry?
Do you pride yourself on providing excellent customer service?
If so, we'd love you to join our team at Pepper Advantage in Uxbridge.
Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are seeking an enthusiastic Junior Loan Administrator to join our team and contribute to the success of our organisation in Uxbridge, London.
This is an ideal opportunity for you to start your career in the loan industry and gain valuable experience in an office based environment.
As a Junior Loan Administrator, your key responsibilities will include:
- Delivering accurate and timely processing of mortgage administration activities
- To effectively handle inbound and outbound customer and third party calls, offering excellent customer service
- Managing your own workload efficiently and effectively in accordance with agreed policies and procedures
- Liaising effectively with clients, representing Pepper appropriately
- End-to-end servicing of mortgage/loans from completion through to redemption stage
- Identification of potential efficiencies and delivering ideas to improve Pepper operations and the customer experience
Essential Skills
- Able to consistently deliver outstanding customer service
- Previous experience within a phone-based customer service environment is preferable but not essential.
- Confident telephone manner.
- Excellent attention to detail.
- Able to work to tight deadlines
- Be able to analyse problems, think creatively and make effective decisions in the appropriate timescales
- Demonstrate strong English verbal and written communication skills
- Demonstrate self-reliance and motivation
Benefits
- Benchmarked salary of £25,650
- After a period of Induction Training, Hybrid Working (3 days per week in office) is available.
- Private Medical Insurance
- Salary Sacrifice Pension matched up to 8%
- 25 days Holiday plus Bank Holidays
- EAP
- Enhanced Maternity & Paternity
- Wellbeing & Volunteering Days
- Eye Care Payment Contribution
- Payroll Giving
- Life Assurance
About Pepper Advantage
We currently operate in nine jurisdictions across the UK, Europe, and Asia Pacific, and have over US$50 billion in assets under management. We employ more than 1,100 people to look after 65 clients and 1,000,000 end-users - and we're growing fast. Through heavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world.
Working across commercial and residential real estate, personal and SME loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and always pushes for the right outcome, whatever financial journey they're on. As an employee of the Pepper Advantage community, you’ll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities. You have to be in it to get the full advantage!
