ABOUT MAX MARA FASHION GROUP
Max Mara Fashion Group is recognised throughout the world as the precursor of modern pret-à-porter fashion. The Company was founded in 1951 with the aim of offering “haute de gamme” feminine clothing, produced according to excellent industrial processes. Passion, commitment and tradition have created a unique fashion style.
Job Description: Marella Sales Assistant (Full Time) – Harvey Nichols – Leeds
OBJECTIVES
Shop Assistant is responsible for assisting customers during the purchase process. S/he
provides a service to customers in accordance with the given guidelines and the business
objectives and Brand philosophy both individually and in team. S/he reports to the Store Coordinator
KEY RESPONSIBILITIES
- Pursue the specific objectives assigned by the Retail Management in order to contribute in the achievement of the overall objectives of the store, both in terms of quantity (budget, turnover,
- profitability) and quality (Brand image)
- Follow and apply the Brand guidelines in relation with the standard service model and the required level of relationship with the customers. Guarantee the image of the corner and her/his personal image, following the Brand guidelines.
- Perform the duties assigned by the Store Coordinator, related to the needs of the stores, for instance:
• manage the warehouse properly organized (size, type, style, color, or product code)
• Take delivery of goods and supplies in a timely manner
• Define and marks the alteration lines to fit garment on the customer’s body
• Ensure that all merchandise is properly displayed and organized
• taking care of the visual merchandising, both in store following the VM guidelines
• Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Follow the procedures in full compliance with all the assigned activities
- Maintain and update professional and technical knowledge as trained and provided by high-ranking Managers
- Develop the database and implement CRM activities in accordance with Brand guidelines and by using the given tools ( iPad, Mobile, etc )
KEY COMPETENCIES
- Achievement aiming at Excellence (cross)
- Look Interpretation and Awareness (product)
- Customer Orientation (product -mktg./sales/retail)
SOFT SKILLS
- Passion for fashion
- Membership
- Teamwork
