We are really excited to be recruiting for a new Team Leader in our Retford office due to an internal promotion, its a fantastic opportunity to take the next step up in your career in a forward thinking and progressive organisation
We are located close to a railway station and other good transport links and have a large onsite carpark. You would be leading a team of account handlers ensuring customer needs are met, ensuring your team are meeting all their KPI's and are achieving all their development plans and identifying training needs, supporting the to achieve personal and business goals along with keeping them up to date with changes within PIB and monitoring workloads ensuring they are fair and manageable.
Key Responsibilities:
- Referral point within the team and within the team for coaching, mentoring and workload management to ensure team members continuing development
- Maintain a working diary and ensure all renewals are dealt with in good time by allocating and monitoring workloads and renewal lists within the team
- Use of MI to monitor and report on customer outcome KPIs and regulatory requirements (e.g. contract certainty, overdue renewals, renewals issued in good time)
- Managing absence, including workloads during absences to ensure customers outcomes are still met
- Carry out 1-1s with staff on a regular basis to ensure individual KPIs are being met
- Carry out performance reviews as required and follow the correct procedure in doing so
- Collaborate and communicate with other broking teams, including team leaders to ensure consistency and sharing of workload where required
- Maintain data integrity by keeping records up to date throughout all systems
- Collaborate with other departments within PIB to ensure the best service is provided to customers
- Collaborate with other teams including central functions to enable team development e.g. roll out new or updated procedures where required
- Continual professional development within all aspects of the industry including continued growth and expansion of product knowledge and technical expertise
- Ensure all PIB policies and procedures are understood and adhered to
- Monitor QA results within the team and ensure any training or other requirements (e.g. second person sign off) are met
- Ensure team members are notifying the relevant person within the business (which may be yourself) if any procedures or policies are not adhered to
Skills- Organised with the ability to prioritise and allocate workloads across your team according to business need.
- Excellent time management skills to plan ahead to meet SLAs to ensure a timely service to clients.
- Ability to mentor team members providing guidance and support on queries or issues.
- Excellent communications and stakeholder management skills, with the ability to work under pressure facilitating competing demands and influence your colleagues to achieve the best outcome.
- Accomplished in providing effective performance management ensuring training needs are identified and met. Insight to identify and pursue the development of team members supporting continual improvement and career aspirations.
- Excellent communications skills, being confident and grammatically articulate.
- Knowledge Good understanding of the broking insurance market and the main classes of commercial insurance.
- Comprehensive understanding of the application of FCA compliance and regulatory requirements including the application of FCA compliance and regulatory requirements such as Treating Customers Fairly, Financial Crime, Data Protection and Anti-Bribery Procedures.
- Excellent understanding of the PIB policies and procedures and their application in the working environment.
- Lead by example continuingly improving and taking pride in your teams accomplishments.
- Driven to deliver good customer service leading by example and displaying the PIB core values and behaviours.
- Desire to develop new skills and continue professional development.
- Expert use of operational Acturis ensuring updates by your team are made accurately to data quality standards for effective MI and reporting.
Further information: - As well as a competitive salary we offer the following benefits -
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Very generous maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support,health screening, will writing, menopause support, books, stopping smoking and much more
- We also offer a wide range of discounts including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other optionsto choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. We would love to hear from you if you want to hear more about opportunities in PIB.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
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