The Role: IBA Operations Deputy Head - RetailAs the IBA Operations Deputy Head - Retail, you will be responsible for managing the Retail IBA Operations Team delivering exceptional service to our business and stakeholders while ensuring the IBA control environment complies with FCA CASS regulation. You will be responsible for the performance of the team and will have a clear understanding of debtors, creditors, unallocated cash, uncollected brokerage and funded amounts, working closely with the other internal and external parties to increase efficiency by identifying and implementing process improvements.
Responsibilities:- Provide support to the IBA Operations Head Retail and other Senior Managers within the IBA Team to ensure departmental objectives are achieved
- Ensure debt is collected from clients, insurers and other third parties in accordance with agreed targets, working with the business to reduce the aged and value of outstanding amounts.
- Ensure amounts owed to providers, clients and other third parties are settled in line with targets and as they fall due.
- Ensure the premium finance process operates effectively, working with providers and the business to minimise funding delays and queries.
- Ensure the controls and processes within the team operate as designed, identifying weaknesses and implementing improvements.
- Provide timely MI providing insightful commentary to assist with the identification of control weaknesses and opportunities to improve business performance.
- Provide support for CASS and statutory audits, meeting deadlines and ensuring deliverables meet requirements.
- Identify and log CASS breaches, identifying root causes and working with colleagues to resolve and prevent future occurrences.
- Work closely with the other internal IBA teams to improve efficiency and deliver process improvements.
- Work with the business and IBA Team to maximise cashflow from IBA related activities by identifying areas of improvement.
- Build relationships across the organisation and effectively communicate with various stakeholders at different seniority levels.
- Provide training and development opportunities to new and existing team members.
- Provide support for projects including the transition of activity into the team.
Required Experience and Skills:- Working knowledge of broking systems including Acturis, Websure, SSP, Epic and TAM.
- Accounting qualification
- Proven people management skills.
- Clear understanding of FCA CASS regulation.
- Excellent written and verbal communication.
- Advanced level in MS Office suit especially with MS Excel.
- A self-starter who can challenge existing processes with the intention of enhancing key business areas.
- Uphold a high level of resilience to adapt to constant business growth.
- Deliver required tasks accurately and on time whilst working under pressure.
- Have a positive can do attitude with natural problem-solving abilities that are accompanied with a high level of attention to detail.
- Ability to work as part of a team collaboratively as well as on your own initiative.
Further information
As well as a competitive salarywe offer the following benefits -
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Enhanced maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support,health screening, will writing, menopause support, books, stopping smoking and much more
- If supporting the local community, engaging with charities and having the opportunity to give something back interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
- We also offer a wide range of discounts including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other optionsto choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIBs carbon footprint.
We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. Wewould love to hear from you if you want to hear more about opportunities in PIB.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
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