Iron Mountain Data Centre Services provide secure, scalable, and reliable solutions for businesses to manage and protect their critical IT infrastructure. With state-of-the-art facilities, Iron Mountain offers a range of services including colocation, cloud services, interconnection, and managed services.
The Role
Iron Mountain is seeking a Critical Facilities Technician in Slough, with an electrical bias. The right candidate will play a key role within our data centre, performing regular maintenance on electrical and mechanical systems to ensure reliability for our customers.
The Critical Facilities Technician provides technical and facility support in a 24x7 data center environment, including maintenance and oversight of electrical, HVAC, civil and building management systems.
Although experience within a data centre would be advantageous, candidates with critical facilities experience from other sectors, such as healthcare, warehousing, aviation, telecommunications etc would also be considered.
Responsibilities:
- Take ownership of IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed uptime service levels.
- Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.
- Perform limited maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.
- Permit and monitor contract vendors.
- Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system. Including trouble tickets and customer installations of electrical and physical equipment.
- Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation.
- Escort and periodically check vendors while performing maintenance to ensure that the rules and operating procedures are followed.
- Assist in arranging access and creating work authorisations and changes for internal works or for vendors.greater than Remove if not required
- Proactively identify issues and take the needed steps to resolve. Assist with service delivery tasks when needed.
Key Skills, Requirements and Competencies:
- Experience in a critical operations environment and/or data center experience preferred, but not required.
- Relevant electrical, electrical installation, electrical engineering, mechanical engineering, or a related field is required.
- Multi tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day.
- Attention to detail - ability to understand and follow a documented process and Iron Mountain’s safety code, role is very process driven.
- Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time.
- Dedication & desire to learn - we would like you to grow your career within Iron Mountain.
- Customer service mentality - we are customer focused.
- Opportunities for overtime work will be available.
- Working hours and shifts are varied and nights, weekends and holidays may be required.
What we offer
- A competitive remuneration and benefits package including Healthcare
- Solid support system where you will have a safe place to voice your opinion, share feedback, and be your true authentic self
- Global connectivity to learn from 26,000+ teammates across 52 countries.
- A winning team who embrace diversity, inclusion, and our differences.
- An opportunity to work in a dynamic environment in a high trust position
