Who are we?
HotSpring World are proud to be the number one selling hot tub company worldwide. We have been setting the gold standard for hot tubs and swim spas since 1977. Serving all of the UK, HotSpring World UK is part of the Masco Corporation, a Fortune 500 Company that is the leader in the hot tub and aquatic fitness products.
We are committed to quality and innovation, and our goal has always been to improve customers’ everyday lives. We always deliver on our ‘Every Day Made Better’ promise by creating products that enhance our customers’ health, wellness, and happiness.
Our factory-trained sales consultants are dedicated to delivering a first-rate customer experience every time. They understand that many customers are purchasing a hot tub for the first time, and do their best to make the entire process informative and fun!
The role
We are hiring a sales motivated consultant to join our team!
As a Retail Sales Consultant, you will generate and nurture new business leads and proactively sell HotSpring World’s spa and accessory products to consumers daily, both digitally and in person. You will have a direct impact on our business as it relates to the sales of our leading spa and aquatic fitness products such as Hot Spring® Spas, and Endless Pools®.
Location
You will be based in our Cambridge location. You will also visit customer homes to check their access is suitable prior to installation.
About you
Are you an exceptional retail salesperson looking for a new challenge?
Do you have strong customer focus? You will take ownership of the customer experience in all steps of the sales process.
Are you goal driven? As a Retail Sales Consultant on our team, you will need to be self-starter and make sure our monthly goals/KPIs are met for all product categories.
Are you familiar with CRM programs? You will use Salesforce to deliver best in class lead conversions and execute ongoing marketing requirements for showroom or events?
Are you solutions-minded? You will maintain the showroom products and appearance, support company guidelines and ensure the showroom is safe, maintaining daily administrative duties, including end of day reporting, inventory monitoring, proper completion of all retail processes. Attend and participate in company trainings to reinforce product knowledge and apply learnings (can require overnight travel).
Person specification
2-3 years of sales experience in a customer centric retail sales position.
Proven track record in delivering a solid sales performance.
Accustomed to a commission-based role.
Familiar with business resources such as SharePoint, CRM, Teams, Access/Extranet.
Salesforce experience is a plus.
Demonstrates collaborative behaviours by demonstrating emotional intelligence, teamwork, peer coaching and active listening.
The sales consultant must have a valid driver’s license with a good driving record and be able to drive a car. This role requires travel time to customer’s homes for site surveys and customer service calls.
What’s in it for you
At HotSpring World, we believe that everyone should ‘Feel good. Live well'. We offer employees the opportunity to join a dynamic, growing industry leader with an outstanding and well-deserved reputation for leadership and dedication to our employees, customers, and community. We are proud of the people we are and the products we make — products that make a difference to the health and well-being of others.
- Basic salary from £24-30K (depending on experience) plus uncapped commission. Realistic OTE of £50-70K with no cap.
- Company uniform, mobile phone.
- Generous staff discount scheme after successful completion of probation period.
- Company pension.
Hours
Full time on a rota basis. You will work 5 days a week including weekends, after all, the weekend is when our customers want our time and when they are looking to buy a hot tub.
