Role Overview:
Jarrang is looking for a dedicated Email Operations Executive to join our Client Services team, on a hybrid working model with three days from our Cornwall office.
If you’re a detail-oriented individual with a knack for project management and client communication, we want to hear from you!
Our ideal candidate will have a strong background in project management, preferably in a marketing agency environment, with a passion for delivering exceptional client service.
Working in the Client Services Team, and working alongside the Design & Development Team, this role is a pivotal part of our service delivery strategy.
Accountable for:
- Campaign Management
- Quality Control
- Reporting & Analysis
- Proactive Monitoring Tasks
Key Responsibilities:
Project Management:
- Brief and manage effective email marketing campaigns based on client requirements
- Coordinate project production within specified timeframes and budgets while maintaining quality standards
- Proofread email campaigns to ensure accuracy and quality
- Track time and be accountable for completing tasks on schedule
Client Communication:
- Build and maintain effective client relationships
- Provide support and guidance to clients
- Working within the Client Services team to develop tailored email marketing solutions based on client needs
Team Collaboration:
- Work alongside the Email Designers & Developers to deliver high-quality campaigns
- Participate in team meetings and client planning sessions
- Support the wider Client Services team as needed
Requirement and Skills - Ideal Candidate:
- Minimum of 2 years in a similar role, preferably within a marketing agency setting
- Experience with email marketing platforms and tools
- Knowledge of email marketing best practices and industry trends
- Excellent attention to detail
- Proven project management skills, including multitasking and meeting deadlines.
- Ability to remain composed and organised under pressure
- Proficiency in Excel/Google Sheets for data management
- Interest in customer service, data analysis, and problem-solving
- Strong organisational skills and the ability to manage multiple tasks simultaneously, whilst working to deadlines
- Excellent verbal and written communication skills
- Copywriting or proofreading experience
- Working knowledge of Google Analytics and Looker Studio
- While a degree is desirable, we prioritise proven experience in the selection process
What We Offer:
- Competitive salary (£24k - £26k) - negotiable based on experience.
- Target related bonus - negotiable based on experience
- 25 days’ holiday, plus additional days based on tenure (plus public holidays)
- Comprehensive benefits package, including private medical insurance, life insurance, critical illness cover, and income protection insurance
- Opportunity to collaborate with National and International brands
- Work with a team of creative, experienced and driven professionals
- Opportunities for personal and professional development
- Hybrid working model with three days in the office (Falmouth, UK)
If you are an ambitious professional with a passion for doing a great job and a desire to make a significant impact in the world of email marketing, we would love to hear from you.
Deadline for Applications: 30th November, 2024
Jarrang is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
