Third Line Support Engineer

Harris Global • Antrim, NIR, United Kingdom • 1w ago

Job Description

Harris Global are currently recruiting for a Third Line Support Engineer to join a marketing leading organisation on a permanent basis in their Belfast office working to a hybrid model.

Key Responsibilities:

Oversee Windows-based IT services, including email and file sharing, utilising Microsoft technologies like Windows, Office 365, OneDrive, SharePoint, and Teams
Deliver desktop support services to staff, both on-site and remotely.
Log and resolve incidents and issues using JIRA Service Desk, collaborating with colleagues and external vendors to ensure effective solutions.
Administer the Microsoft Office 365 Tenant.
Manage both Azure and on-premises Active Directory.
Oversee internal telephone systems.
Provide technical support and guidance to team members as needed.
Deploy IT assets, including both hardware and software.
Assist in managing and implementing software upgrades.
Handle the upgrade, servicing, and patching of Windows OS deployments.

Core skills

5+ years' experience supporting ITSM such as JIRA Service Management or similar
5+ years' experience supporting Windows 10/11 based systems
5+ years' experience supporting Microsoft Windows 2012/2016 Server
5+ years' experience supporting Active Directory
5+ Years' supporting SharePoint Online.
Proven knowledge of Office 365 tenant
Proven knowledge of Microsoft Azure, In Tune and AD (on prem)
Working knowledge of Microsoft office suite, Teams, SharePoint and OneDrive

For more information, please apply now!

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