Customer Support Representative, RVN qualified - 12 month FTC
Antech Diagnostics are looking for an experienced Customer Support Representative to join our growing team on a 12 month fixed term contract. In this role, you will be providing remote customer and/or technical support relating to products, equipment instillation, services, along with troubleshooting for client needs. You will be solution focused with an eye for detail to provide a smooth process for our clients. A background in Veterinary Diagnostics, either as an RVN or VCA is essential to understanding the needs of the business
.
This is a 40 hours per week opportunity based at our Warwick site. You will work shifts between 9am - 6pm on a Monday to Saturday rota. Salary range is £28,000 - £34,00
0.
Key responsibilities and attributes inclu
- de:
First point of contact for customers using diagnostic reference laboratory serv - icesLiaise across several teams, including clinical pathologists, laboratory operations, transport, external laboratories, and IT support, to ensure prompt delivery of service to clinici
- ans.Provides remote customer support related to Company product or service installation, training and or troubleshooting according to established policies and procedures and applicable regulatory guidel
- inesAdvise customers in the use of company products, equipment, and services. Provide training documentation in varying formats. Ensure customer satisfaction in the use and capability of the company products and servi
- ces.Troubleshoots customer problems with assistance of the inhouse technical resources and others as needed. Plans and implements strategies for addressing more complex issues as nee
- ded.Provides support for new customer installations following on from Field Technical Support handover, responding to any issues that arise and coordinating resolution to ensure smooth customer experie
- nce.Details benefits of additional company products and services as appropri
ate.
Work Experi
- ence:
RVN Degree or equivalent preferred, or combination of education and industry exper - ience.Technical skills to troubleshoot and resolve problems with the company products and ser
- vices.Communication skills, both written and verbal including presentation s
- kills.Relationship management skills, including ability to resolve difficult customer situa
- tions.Ability to work collaboratively with internal departments to solve problems and address customer
- needs.Ability to multi-task, prioritise, and manage time effect
ively.
Be
- nefits:
5 weeks holiday + bank holidays + 1 day birthd - ay leaveCareer progression oppor
- tunitiesStaff discount
- schemesLife A
- ssuranceEnhanced sick
- ness payEnhanced equal fami
- ly leaveE-car salary sacrific
- e schemeWellness program including: employee assistance program, eyecare voucher scheme and free annual
- Flu jabCycle to wor
- k schemeRecruitment referral rewar
- d schemeRetail, Restaurant and Cinema d
iscounts
Part of an amazing glob
al family
We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech Diagnostics is comprised of a diverse team of individuals who are committed to each other’s growth and de
velopment.
Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. Being part of the Mars family of businesses provides huge development opportunities across the group for our
Associates.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all of our
associates.
