The role
As the Technical Product Manager, you will be part of the team responsible for sourcing, testing, validation and commissioning activities for the companies’ digital and classic products and systems for new and existing products. The role entails not only providing ongoing technical support for the company's assets but also ensuring that products are fit-for-purpose and can be maintained throughout their full product lifecycle.
In addition to these responsibilities, you will assist with governing the entire product life cycle management, including proactive preventive maintenance (PPM), cleaning, and routine maintenance to ensure optimal performance and longevity of the products. You will define the maintenance tasks and their frequency to align with the highest standards of product efficiency and reliability.
Another key responsibility will be to define the metrics by which the product's quality and performance are measured and to maintain those datasets for continuous improvement. As a Subject Matter Expert (SME) on both digital and classic products within the business, you will guide and inform strategic decisions, ensuring that our products not only meet but exceed market expectations and regulatory standards. Your contribution will be pivotal in maintaining the company's reputation for quality and innovation in its product offerings.
Reports into: Head of Technical Product Management
Number of initial Reports: 0
What You'll be Doing
- Oversee the development and execution of an innovative digital product strategy, covering LED and LCD technologies. From system design specification, integration, build & deployment, and full product lifecycle management. Define and meticulously maintain the product catalog, ensuring its accuracy, comprehensiveness, and alignment with current offerings and strategic objectives.
- Oversee governance across product lifecycles through effective PPM, defining and implementing maintenance strategies, including task frequency, to ensure product quality, longevity, and compliance, while fostering continuous improvement and operational excellence.
- Monitor industry trends ensuring that products remain up-to-date, and opportunities are exploited to enhance quality, reliability and minimise risk to the performance of equipment.
- Management and control of testing, commissioning, and retrofit/upgrade activities for digital products for deployment in the live environment and spearhead the development and execution of onboarding plans for new products arising from fresh contracts, ensuring seamless integration and alignment with business objectives and customer expectations.
- Develop and maintain an auditable product inspection regime ensuring assets are effectively maintained and comply with relevant regulations and standards to manufactures and Corporate standards and best practices.
- Working collaboratively with internal and external technical teams to identify root cause issues and implement appropriate fixes through an effective fault management process.
- Establish and oversee key performance indicators (KPIs) for measuring product quality and performance, ensuring meticulous management and updating of related datasets for continuous improvement and strategic decision-making.
- Developing technical processes, procedures and standards along with supporting technical documentation, covering the deployment and support of new and existing equipment.
- Creation and delivery of training courses for non-health and safety (non-H&S) products, ensuring comprehensive knowledge transfer and competency among stakeholders.
- Build and maintain strong relationships with suppliers and Corporate colleagues, ensuring selected products and services adhere to quality standards, and meet business requirements.
A little about you
- Extensive technical experience covering LED and LCD screen systems development, including R&D, prototyping, production, and deployment.
- Demonstrable experience in supplier identification & selection, product evaluation & validation and full lifecycle management and technical support of products.
- Strong organisation and leadership skills to inspire and manage a team of Digital and Engineering professionals ensuring that a customer focussed approach meets and exceeds requirements of key stakeholders.
- Ability to influence and communicate technical ideas and concepts to a non-technical audience.
- Excellent verbal and written communication skills with the ability to communicate at all organisational levels within the business.
- Ability to prioritise complex workloads and communicating with stakeholders.
- Analytical and able to interpret data to identity trends and inform solutions.
- Previous experience managing business critical platforms, products and services.
- Project management including problem solving, risk management, change management.
- Occasional travel will be necessary, domestically and internationally, to other regions, suppliers, Corporate colleagues and industry conferences.
