Admissions Team Leader | St Mellon's - Newport | Competitive salary plus excellent benefits | Permanent - Full time
Due to period of innovation, Spire Healthcare's Cardiff hub are recruiting for a Admissions Team Leader. We are looking for driven, customer focused individuals to join our team on a full time and permanent basis.
Full training will be provided and this is a real opportunity to commence your healthcare career.
Shift patterns will vary between 8am and 7pm Monday to Friday and a half day on occasional Saturday's. Please note - induction will be full time for a minimum of 2 weeks (9am to 5pm) - please only apply if you are able to commit to these shifts.
The purpose of this role is to ensure the delivery and administration management of all stages of the booking process including admissions and pre-op assessments across all payors for the entire Patient Support Centre. To ensure the admissions admin team provide a high standard of customer service to all patients, consultants, NHS partners, staff and visitors.
Duties and responsibilities:
- To be the team leader within a team of multi-skilled administrators who can adapt to the demands of the business and to drive operational performance
- To adhere to HR policies and procedures within the admissions and pre op admin, including managing sickness, annual leave and underperformance management
- Ensure all administrators within the team have monthly 1-2-1’s and feedback sessions and EE’s set
- Ensure all calls are answered in a timely manner in line with operational KPI, delivering high standards of customer service at all times. Carry out quality assessments regularly and give feedback to the team
- Plan the workforce in line with activity and to ensure the timely management of all administrative tasks associated with bookings, pre-op assessment and admissions
- To work through and process KPI’s weekly and get to the root of any process issues that will then improve the scores
- To ensure all necessary spreadsheets, systems and processes are updated throughout the working day and to provide the Patient Admissions Manager, Director of Shared Services, SMT and HoDs with any data as required
- Attend and contribute to regular departmental meetings and keep up to date on all hospital/support centre matters relating to patient administration.
- To deputise for Patient Admissions Manager in their absence
Who we're looking for:
- Experience working within the NHS OR Pre-Assessment is essential
- Support other staff in the performance of the duties and establish good working relationships with colleagues and other Spire Healthcare staff
- Promoting effective lines of communication throughout the working environment
- Continuously improving both oneself and the team to deliver on the key tasks and objectives identified in Enabling Excellence reviews
- Attend training events and meetings in order to acquire the knowledge and skill that have been identified as making the post holder particularly successful
- Perform all duties in accordance of hospital policies
- Attend all mandatory training sessions and any other training and development courses as required
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
