FOG Operations Manager

GreaseTech Drainage Solutions Limited • Whitstable, ENG, United Kingdom • 2w ago

Job Description

Company description

GreaseTech Drainage Solutions Limited is an established service provider, serving key clients in the leisure/retail sector with over 4500 client sites. We pride ourselves on providing swift and uncomplicated solutions to client issues with a nationwide 365/24/7 service model. Our team has extensive experience, ensuring reliable client satisfaction and direct communication channels.

Role description

We are looking for a FOG Operations Manager to join our expanding Drainage Operations team at GreaseTech Drainage Solutions Limited. This full-time role will play a key part in managing and delivering our specialist Grease Management and Drainage Hybrid services as we continue to grow our client portfolio.

About the role

Manage the daily FOG (fat, oil and grease) operations of the business.
Produce and submit quotes to clients, working closely with our internal and external sales teams.
Perform FOG surveys for clients and handle scheduling and planning for all FOG projects and preventative maintenance works (PPM).
Coordinate the development of key performance goals for various functions and direct reports.
Ensure the delivery of top-quality service offerings to clients and engage in key customer activities.
Play a key role in hiring decisions and managing the Grease Management Operatives team.
Oversee the technical support for field-based engineers and manage HR-related tasks such as holiday bookings and staff appraisals.
Ensure timely maintenance and repair of plant and equipment, escalating issues and reporting them to clients when necessary.

Health and safety responsibilities

Develop and maintain risk assessments and method statements for office and engineering teams.
Handle citation requests, incident reports and queries related to health and safety matters.

Additional responsibilities

Develop and implement a strategic FOG management plan for the business.
Evaluate and make key recommendations for future business investments in equipment, infrastructure and talent.
Support the development of a healthy internal culture, promoting employee retention and professional growth.

Key requirements

Experience in managing operations within drainage, wastewater, or grease management (advantageous but not essential).
Strong leadership and organisational skills.
Excellent communication and client engagement abilities.
Proven problem-solving skills and attention to detail.
Experience with scheduling and planning of projects.
Must have a valid driving license.

Work location

United Kingdom – Office/Hybrid/Remote Working options available

Job type

Full-time, Monday to Friday