Customer Service Planner - Social Housing Repairs & Maintenance
Based in Billericay
Full time, permanent
£26,000 - £27,000 per annum
Are you an experienced Planner / Scheduler? If so, we may be able to help you!
Here at Howells, we are working with a leading UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing.
For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software.
Planner / Scheduler Responsibilities:
- Managing calls
- Managing operatives diaries
- Planning repairs and maintenance requests to the relevant operative
- Ensure trade skill sets and location parameters are working effectively
- Liaising with operatives, tenants and the Client
- Document Control - Ensure worksheets are received and checked
- Work towards individual and client KPI's
- Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works
- Tracking and monitoring to completion
- Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules
- Organisation of external supply companies
- Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates
- Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades
You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success.
If you are interested please apply now!
