About Us
Established in 1991, GS Group is one of the leading insurance brokers in Scotland. Our focus has always been on employing people that are approachable and are passionate about delivering for our clients. This has resulted in consistent growth, with GS Group doubling in size every five years.
GS Group are now proudly part of the wider JMG Group, who are a Private Equity backed Insurance Broking business with strong regional office representation around the UK. JMG Group are a top 30 broker, growing rapidly and currently placing over £280m of Gross Written Premium into the market. Customer excellence and ‘doing the right thing’ is the backbone of our business, which means that our people, systems, and processes are central to our success.
The opportunity
Due to continued growth and expansion, GS Group are seeking to appoint an experienced Commercial Account Handler. You will be responsible for generating revenue and developing the profitability of the business whilst ensuring full FCA compliance. Our Account Handlers ensure that a quality service is provided to all clients in accordance with their needs and requirements.
Key duties will include
- Ensuring accuracy, efficiency and professionalism when dealing with both clients and insurers in all aspects of the role
- Managing existing commercial insurance policies including commercial combined, property, liability and fleet plus others
- Completing premium financing arrangements
- Working closely with a dedicated Commercial Account Executive
- Advising clients on existing products in accordance with their needs
- Ensure bad debt queries are dealt with efficiently and in line with company procedure.
- Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Polices.
- Handle any complaints in accordance with regulation, the Company’s Conduct Policy.
- Take part in tailored learning, training and assessment courses and identify further areas for own development as required.
- Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times.
- Develop and maintain a professional working relationship with all clients and provide expert product advice and guidance
- Secure additional cross sell revenue opportunities from other classes of insurance
- Promote and increase the use of in-house premium finance, from insurer schemes.
What we’re looking for
Our Account Handlers are vital in ensuring that GS Group clients have a professional and compliant experience. To be successful in the role, you must have the following skills.
- Previous experience gained from working as an Account Handler in a similar broking environment.
- Working knowledge of most commercial lines insurance products.
- Experience of working to high standards and FCA Compliance.
- Strong administration skills, coupled with a very keen eye for detail.
- Ability to prioritise and organise own workload to ensure deadlines are met.
- Numerical accuracy.
- Exemplary communication skills, in person, on the phone and via email.
- Strong time management skills, with the ability to meet deadlines.
- IT proficiency with the use of most MS Office products and ideally Acturis.
- Regulatory and compliance awareness
What we offer
- Competitive salary commensurate with level of experience
- Hybrid working options considered following training & probation completion
- Free parking
- Company Pension scheme
- Generous holiday entitlement & Birthday off
- Death in service scheme
- Gym Flex
- Electric Vehicle Salary Sacrifice Scheme
Job Types: Full-time, Permanent
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
