Rehabilitation Case Manager - Graduate MSK
Location: Croydon (hybrid working)
Status: Full-time, permanent
Hours: 37.5 - shifts between 8am and 6.30pm Mon-Fri with occasional Saturday overtime
An exciting opportunity has arisen in our team for a Rehabilitation Case Manager with a background in sports therapy/rehabilitation. The health services utilise an individual’s clinical hands-on experience in a telephonic, office-based environment to effectively assist an injured individual with their recovery. This role requires the applicant to possess high levels of communication to influence and support a patient’s journey, whilst maintaining great attention to detail within a fast-paced environment; often with competing priorities.
Key Responsibilities:
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Deliver clinically robust, consistent, and comprehensive telephone assessments which lead to the most clinically appropriate outcomes
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Assess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient patient recovery and case closure
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Regular and consistent use of the bio-psychosocial model when making contact with patients and with clinical decisions
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Utilising every contact point with patients as a chance to educate & provide clinical support
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Shared responsibility for patient cases, i.e. supporting colleagues proactively and encouraging a team working environment
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Assisting with optimising service delivery
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Adopting and encouraging the highest standards of patient care, including the consistent provision of clinical guidance and accurate, clear T&Cs advice
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Taking a forward thinking, patient-centred approach to overcome case management hurdles
Essential Skills and experience:
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Relevant clinical degree (sport therapy, sport rehabilitation, or physiotherapy)
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1 years clinical/hands on postgraduate experience or previous case management or vocational rehabilitation expertise
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Current governing registrations of your relevant professional body e.g. BASRaT or SST, HCPC body (or able to quickly obtain membership)
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Excellent written and verbal communication skills, good attention to detail and time management skills
Desirable:
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Experience with delivery of high customer service and / or proven case management experience
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Relevant experience (Health, Legal Profession, Insurance) etc. is advantageous
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CMS UK membership a bonus
Benefits:
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Company pension (6% employer contribution)
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Potential to earn bonus
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Cycle to Work scheme
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25 days annual leave, 8 Bank Holidays plus Birthday off!
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Professional memberships paid
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Health and wellbeing resources
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Enhanced Maternity and Paternity
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Death in Service (4 x base salary)
This role would suit a Sports Therapist, Sports Rehabilitator, Case Assessor, Sports Graduate, MSK Adviser