Rehabilitation Case Manager - Graduate MSK

Location: Croydon (hybrid working)

Status: Full-time, permanent

Hours: 37.5 - shifts between 8am and 6.30pm Mon-Fri with occasional Saturday overtime

An exciting opportunity has arisen in our team for a Rehabilitation Case Manager with a background in sports therapy/rehabilitation. The health services utilise an individual’s clinical hands-on experience in a telephonic, office-based environment to effectively assist an injured individual with their recovery. This role requires the applicant to possess high levels of communication to influence and support a patient’s journey, whilst maintaining great attention to detail within a fast-paced environment; often with competing priorities.

Key Responsibilities:

Deliver clinically robust, consistent, and comprehensive telephone assessments which lead to the most clinically appropriate outcomes
Assess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient patient recovery and case closure
Regular and consistent use of the bio-psychosocial model when making contact with patients and with clinical decisions
Utilising every contact point with patients as a chance to educate & provide clinical support
Shared responsibility for patient cases, i.e. supporting colleagues proactively and encouraging a team working environment
Assisting with optimising service delivery
Adopting and encouraging the highest standards of patient care, including the consistent provision of clinical guidance and accurate, clear T&Cs advice
Taking a forward thinking, patient-centred approach to overcome case management hurdles

Essential Skills and experience:

Relevant clinical degree (sport therapy, sport rehabilitation, or physiotherapy)
1 years clinical/hands on postgraduate experience or previous case management or vocational rehabilitation expertise
Current governing registrations of your relevant professional body e.g. BASRaT or SST, HCPC body (or able to quickly obtain membership)
Excellent written and verbal communication skills, good attention to detail and time management skills

Desirable:

Experience with delivery of high customer service and / or proven case management experience
Relevant experience (Health, Legal Profession, Insurance) etc. is advantageous
CMS UK membership a bonus

Benefits:

Company pension (6% employer contribution)
Potential to earn bonus
Cycle to Work scheme
25 days annual leave, 8 Bank Holidays plus Birthday off!
Professional memberships paid
Health and wellbeing resources
Enhanced Maternity and Paternity
Death in Service (4 x base salary)

This role would suit a Sports Therapist, Sports Rehabilitator, Case Assessor, Sports Graduate, MSK Adviser

Health & Case Management Rehabilitation Ltd

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Rehabilitation Case Manager - Sports Rehab