Arcas Technology is partnered with a leading Financial Institution based in London who are currently looking for an experienced IT Engineer to join their business on a permanent basis.
Key Responsibilities
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Serve as the primary contact point for employees seeking IT support, ensuring prompt and effective assistance.
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Support the development team with various database needs, including permissions, security measures, and disaster recovery planning.
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Conduct initial evaluations, categorisation, research, and resolution of IT incidents and requests, while ensuring proper ticket management and prioritisation.
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Coordinate with managed service providers and external support teams, following established processes for request fulfilment, incident management, and change management.
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Oversee user management processes, including onboarding, offboarding, and internal transitions.
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Assist team members with technical issues, including troubleshooting of hardware and software.
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Manage and update the Asset Management Database, encompassing hardware, software, and cloud services.
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Support routine system and software updates, patches, and upgrades as necessary.
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Provide basic training and guidance to colleagues on software applications and tools.
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Adhere to and enforce IT policies, procedures, and security standards.
Required Skills and Experience
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At least 4 years of experience in an IT administration role, primarily office-based.
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Strong knowledge of Windows and Mac operating systems, Office 365, and Microsoft Office suites.
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Experience in administering SQL Server or other ETL systems.
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Familiarity with AWS cloud services.
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Relevant professional certifications, such as those from Microsoft or Oracle, are a plus.
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Experience working with mobile devices, including phones and tablets.
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Expertise in iOS configuration and support for Apple devices like iPhones, iPads, and MacBooks, along with experience with Mobile Device Management (MDM) solutions.
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Strong analytical abilities, capable of using research and reasoning to troubleshoot and solve IT issues.
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A solid understanding of data protection and information security principles.
If you feel that you’re a good fit for this role then please forward your CV to Andy Dale at Arcas Technology