Pre Sales Software Consultant

An exceptional opportunity for an experienced Presales Software Consultant / Solutions Consultant to participate in the continued growth of an established British software technology SME which successfully specialises in highly innovative data, document, file & record discovery, analytics and management software including advanced Content Analytics R&D.

The software developments are all Microsoft stack .net web-based applications and services using SQL which extends across very advanced file discovery & analytics, document redaction and document management including cloud services.

This mid to senior role (depending on experience) is customer facing to provide pre-sales technical guidance & sales cycle progress from initial customer contact to requirements scoping and solution demonstration through to oversight of installation and implementation including ‘Train the Trainer’ (systems admin training).

Effectively, this involves direct participation right through to ‘Go-Live’ dealing with new and existing customers in liaison with internal team members (commercial & technical) to understand customer requirements & issues and to formulate appropriate responses & solutions. There is a very effective sales lead & contact generation process already in place that delivers highly qualified sales opportunities.

The company environment is professional, friendly and approachable where team consensus & collaboration is the norm. Our focus is on innovation and R&D at the forefront of content discovery & management particularly within unstructured data. We are acknowledged as being a leading specialist working with blue-chip customers and major IT industry partners.

We are looking for a motivated, confident and experienced executive self-starter who can hit the ground running, who is personable and professional, and can liaise clearly & constructively with customers & partners online (Teams), telephone, face-to-face and via software demonstrations. We have a well-deserved reputation for delivering exceptional service.

The ideal candidate is technically competent in the Windows technology stack with experience of hands-on software demonstration, support & requirements analysis possibly with project management skills too. The role requires experienced technical evaluation & guidance in pre-sales situations with technical sales support right through to ‘Go-Live’.

The ideal candidate will be organised, methodical, willing to take ownership for issues and to recognise and respond to customer & partner priorities. You will enjoy being part of a like-minded team, co-ordinating across the sales/technical divide, within a friendly culture working with a highly innovative portfolio of software solutions.

Key responsibilities:

Working closely with customers & partners to understand and capture requirements
Ensuring that the company’s solutions can deliver on the customer’s requirements
Working closely and collaboratively with customers & partners to devise effective solutions
Putting together technical use cases to support business development proposals
Attending pre-sales & scoping meetings acting as the technical sales expert
Working closely with business development & partners on proposals and pitches for business including software demonstrations
Providing ongoing technical sales support for customers through to Go-Live including systems admin training and handover
Working with commercial, software development & testing colleagues in a collegiate manner
Communicate with customers & partners courteously, effectively and with TLC

Skills/attributes

Strong logical, data manipulation and problem-solving skills
Strong communication & demonstration/presentation skills, both written and verbal
Able to articulate concepts in both business and technical terms communicating to both system developers and system end users
Willingness to handle many priorities to different timelines and remain calm under pressure
Ability to self-start and desire to drive issues through to resolution
Attention to detail, strong organisational skills and a drive to provide timely, accurate technical guidance & support to our business development, customers & partners
Passionate and enthusiastic approach to your work and ability to interact well with others

Experience:

Understanding of Software Solutions (Any knowledge of Microsoft .Net & IIS are a plus)
Confidence with Windows Servers
Experience of Microsoft Active Directory
General SQL experience including general DB Admin functions
Experience of Prince2 and ITIL would be useful
Software solutions pre-sales support experience

Corporate Background

The company innovates, develops, markets, delivers, deploys, supports and maintains innovative software solutions and services that address the data, document, file & record discovery, analytics and management needs of its customers and partners.

Our software platforms, products, applications and programs provide world class feature, functionality and performance as a significantly better value proposition than anything comparable.

Our interest is in software technology R&D with a primary focus on unstructured data - digitised paperwork, digital documents, files and records, metadata, free text within databases & similar.

As scientists and software technologists it profoundly matters to us that our solutions are 'fit for purpose’ But we also recognise that great technology works because it is rooted in what the user actually experiences. So, unusually, we are professionally qualified and deeply interested in the cognitive basis for the ‘user experience’.

We have a successful pedigree of blue-chip customers and partners, strong financial base and a record of R&D success; so, we are acknowledged as operating well above any comparable SME

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