Customer Success Manager at HeadhuntrAI Location: Fully Remote Company: HeadhuntrAI Position: Customer Success Manager Status: Founding Member with Shares About Us: HeadhuntrAI is revolutionising the career empowerment industry, connecting talent with opportunity through our innovative platform. As a self-funded company, we are experiencing an incredible growth phase, driven by a surge in user sign-ups due to users landing their dream jobs with ease due to our platform. We pride ourselves on our modern, inclusive culture and our commitment to mental health and work-life balance. As we scale, our vision is to redefine the workweek, adopting a Monday to Thursday model to enhance productivity and employee well-being. The Role: We are seeking our first Customer Success Manager (CSM) – a founding member who will play a pivotal role in shaping our customer success strategy. This is an opportunity to join a dynamic and growing team, where you will have a direct impact on our users' success and satisfaction. As the CSM, you will be the voice of our users, ensuring they maximise the value of the HeadhuntrAI platform. Responsibilities:

Develop and implement customer success strategies to drive user engagement and satisfaction.
Act as a trusted advisor to our users, guiding them through their journey on the HeadhuntrAI platform.
Gather and analyse user feedback to continuously improve our platform and services.
Collaborate with the product and marketing teams to ensure user insights inform our development roadmap.
Advocate for our users internally, ensuring their needs are prioritised.
Provide onboarding and training to new users, helping them navigate and leverage the platform effectively.
Monitor user health metrics and proactively address any issues to prevent churn. Qualifications:
Passion for career empowerment and an understanding of the challenges job seekers face.
Exceptional communication and interpersonal skills.
Strong problem-solving abilities and a proactive approach to user satisfaction.
Ability to work independently in a fully remote environment.
No specific educational or professional background required; we value passion and understanding of our platform above all else. Even if you do not have strong CSM experience please apply we want to hear from you. What We Offer:
Competitive salary with equity shares, making you a true partner in our success.
A modern, remote-first work culture that prioritises mental health and well-being.
The chance to shape the future of a fast-growing company and be part of an innovative team.
Flexibility and autonomy to manage your workweek, with a vision to adopt a Monday to Thursday work model as we grow. Our Culture: At HeadhuntrAI, we believe in fostering a supportive and inclusive environment. We prioritise mental health and are committed to creating a workspace where everyone feels valued and empowered. Join us as we challenge the status quo and set new standards for work-life balance. Interview Process:
1. Platform Conversation: We start with a casual conversation about the HeadhuntrAI platform. Share your thoughts on its strengths and areas for improvement – your insights matter to us. (15 mins)
2. Skills Assessment: Demonstrate your problem-solving abilities and how you would handle real-world customer scenarios. (30 mins)
3. Cultural Fit Interview: Meet our team and discuss how your values align with our company culture. (30 mins)
4. Final Stage – Fun and Games: Get to know the founder over a round of mini golf or a game of pool. This informal setting helps us understand who you are beyond your professional persona. (1 hour) Ready to Join Us? If you are passionate about career empowerment and excited to be part of a transformative journey, we want to hear from you. Apply now and take the first step towards becoming a key player in the HeadhuntrAI success story. Note: This is not just another job – it’s your chance to be part of something bigger, to see firsthand how our platform can empower careas. Apply today and become a driving force in reshaping the future of work with HeadhuntrAI

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Customer Success Manager