About ERICO

ERICO Global is one of Europe’s leading pallet management companies and our business model is built on the principles of the circular economy, where wooden pallets and packaging are kept in circulation through the continued recovery, reconditioning and re-use.

This approach supports our customers to build more agile, resilient, and sustainable supply chains through our portfolio of solutions covering pallet supply, pallet purchase, asset management, onsite service, and pan European logistics operations, enabling our customers to optimise their costs and reduce their impact on the environment.

Job Description

The Internal Sales Executive & Administrator role is a dynamic role that involves managing the customer service inbox for all ERICO’s UK customers and suppliers, ensuring prompt and efficient responses and processing of requests. Additionally, this role supports the UK Sales team by driving sales and revenue growth through outbound calls to bronze-level customers and prospects in the UK market. The primary objective is to manage customer expectations, generate leads, qualify prospects, and schedule appointments for the sales team.

Key Responsibilities

Customer Service Management

Oversee the customer service inbox for UK customers and suppliers
Ensure all customer and supplier inquiries are responded to and processed promptly and efficiently
Communicate effectively with customers and suppliers to ensure satisfaction and resolution of issues

Liaison with Operations and Logistics

Regularly coordinate with the operations department to ensure adequate stock levels for customer requirements
Work closely with the logistics department to arrange timely deliveries
Ensure seamless communication between departments to meet customer demands

Sales Support and Revenue Growth

Conduct outbound calls to bronze-level customers to ensure satisfaction, retention, and account growth
Prospect potential customers in the UK market to generate new leads
Qualify prospects and schedule appointments for the UK sales team
Maintain and update all customer information and interactions in the CRM system

Customer Relationship Management

Ensure the satisfaction and retention of bronze-level customers by maintaining regular contact
Build and maintain strong relationships with customers to foster loyalty and long-term engagement

Lead Generation and Qualification

Identify potential customers through market research and outbound calling
Qualify leads based on defined criteria and hand over qualified leads to the Sales team
Track and report on lead generation activities and outcomes

Key Focus Areas

Efficient management of the customer service inbox, ensuring quick response and processing of requests
Ensuring the satisfaction, retention, and growth of bronze-level customers
Providing the UK Sales team with quality qualified leads to drive sales and revenue growth

Skills & Personal Attributes

Positive "can do" attitude
Excellent communication and interpersonal skills
Strong organisational and multitasking abilities
Proficiency and experience in CRM software
Ability to work under pressure and handle challenging situations with professionalism
Positive, upbeat phone manner
Flexible and adaptable
Loyal team player
Motivated by achieving targets and delivering results

Compensation

Competitive salary with a performance-based bonus scheme to incentivise achievement of targets

Working Conditions

Full-time position based in Alfreton, DE55 4NJ
Standard office hours 7am – 5pm, with occasional need for flexibility depending on business requirements

Erico Pallets Ltd

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Internal Sales Executive & Administrator