Job Description

Whitby Abbey Cluster Manager
Whitby Abbey, Yorkshire (overseeing the management of Whitby Abbey, Scarborough Castle, Kirkham Priory, and Pickering Castle)
About Us
Were the organisation that looks after England's most important buildings and monuments, ensuring our country's amazing history is available for everyone to enjoy. From world-famous prehistoric sites to grand medieval castles, Roman forts to a Cold War bunker, we bring the history of England to life.
Overlooking the rugged Yorkshire coast, Whitby Abbey is an iconic site that attracts a diverse audience both nationally and internationally. Significant historic events have taken place at Whitby Abbey, and it has also been the inspiration for many myths and legends, making every visit unique.
We are looking for a Cluster Manager to join us on a full-time, permanent basis, working 36 hours per week. We are also recruiting for a Cluster Manager based at Carlisle Castle.
The Benefits
- Salary from £37,863, depending on relevant skills and experience
- 25 days' holiday plus Bank Holidays (rising to 28 days after 3 years)
- Matched pension contributions up to 10%
- Flexible hours
- Career progression within the heritage sector
- Apprenticeship opportunities
- Subscriptions to professional bodies
- Free access to all English Heritage sites for you and up to 6 friends/family members
- 25% discount in our shops and cafes
- Enhanced Maternity/Paternity/Shared Parental leave
- Options to buy additional leave
- Inclusive working atmosphere where everyone from all backgrounds, religions, and with different needs is supported
- Opportunities to attend our live music and history events
This is a rare and exciting opportunity for a highly motivated leader of visitor operations with a passion for heritage to join our organisation.
You will be instrumental in preserving the historical importance of Whitby Abbey and other associated sites, ensuring their legacy for future generations.
Whats more, you will have the opportunity to make a direct impact on our cultural heritage and support the development of your team and the local community.
So, if youre ready to help preserve Englands heritage, read on and apply today!
The Role
As a Cluster Manager, you will oversee the operations at Whitby Abbey, Scarborough Castle, Kirkham Priory, and Pickering Castle.
Leading and supporting the management teams, you will ensure the smooth day-to-day running of these sites.
You will manage the visitor experience, ensuring high standards are met and exceeded while driving revenue through the achievement of financial targets.
Ensuring compliance with health and safety standards, you will create a welcoming and safe environment for visitors, staff, and volunteers.
Additionally, you will:
- Lead, coach, and inspire your team to deliver excellent service
- Oversee income generation, including retail and event operations
- Ensure consistent and high standards across the visitor sites
- Work collaboratively with internal and external stakeholders to promote the sites
- Support the implementation of strategic and operational initiatives
About You
To be considered as a Cluster Manager, you will need:
- Experience managing a visitor operation
- Experience leading a dispersed team in the delivery of consistent standards, with the aim of generating profit
- Excellent communication skills
The closing date for this role is 3rd November 2024.
Other organisations may call this role Visitor Experience Manager, Heritage Site Manager, Visitor Services Manager, or Historic Property Manager.
Everyone is welcome at English Heritage. We are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible. We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England`s heritage. By joining us, you will be part of a charity that is already on an exciting journey to tell everyone`s story with an inclusive working atmosphere where everyone from all backgrounds, religions and with different needs will be supported. To support this work, we have a number of EDI networks that you can join as either a member or ally. These networks include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Specific Issues.
If you would like to talk to us about this role before you apply, regarding workplace adjustments, working patterns, we would be delighted to hear from you. Please give our team a call using the contact details on our website.
So, if you want to join us as a Cluster Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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Whitby Abbey Cluster Manager