Job Description

ISI Global, a leading retail design agency with offices in the UK, USA, and Poland, is searching for a passionate and driven Account Manager to join our dynamic team! Working with global brands like Google, HP, and Sony, ISI Global delivers end-to-end creative solutions—from designing stores and exhibitions to producing shop-in-shops and point-of-sale campaigns—that help brands engage customers and drive results.

As an Account Manager, you'll be responsible for managing client relationships, overseeing projects from concept to deployment, and fostering business growth. This role requires strong project management skills and a passion for retail design, as you'll work closely with internal teams to deliver innovative solutions that blend strategy, creativity, and technical expertise.

Responsibilities

Own and manage a portfolio of fast turnaround projects, working closely with the department heads, ensuring a high standard of output across all business functions.
Create and maintain relationships with customers to better understand and achieve their needs
Make visits to our customers to identify opportunities for growth
Effectively brief in projects using all creative tools available to ensure the creative meets client requirements, budget and timing.
Ensure the efficient running of the account both internally and externally, managing cross-functioning internal resources and the client.
Attend weekly client servicing meetings and production status meetings and drive all further meetings as required to deliver projects on time and build the client relationship.
Complete all associated administrative work, as required, including timely invoicing.
Report regularly on sales performance, forecasts and new business opportunities.
Achieve pre-determined sales targets and profit margins.
Ensure sales pipeline is managed to ensure effective use of resources internally. All assigned ISI Global metrics to be met.
Be the market / sector expert and brand guardian, ensuring consistency across brand guidelines and standards. You should become the ‘go-to’ source of knowledge across all aspects of both the brand and the account.

Core Skill Requirements

Proven ability to understand client business needs and translate them into practical solutions that deliver commercial benefits for ISI Global.
Expertise in client servicing and project management, with a focus on delivering results.
Strong ability to work under tight deadlines and manage multiple tasks simultaneously.
Keen attention to detail across all deliverables.
Relevant experience in retail, category management, or client-facing roles.
High proficiency in Microsoft Word, Excel, and PowerPoint.
Excellent presentation, negotiation, and diplomacy skills.
Strong organizational and time management abilities.
Capable of leading and motivating cross-functional teams, both in-house and remotely.
Experience working with 3D environments and point-of-sale (POS) displays.
An understanding of manufacturing processes.
An understanding of production and implementation lead-times to guide the client when discussing project programmes.
Excellent spoken and written English.

Qualifications

2-5 years account management experience within an agency environment.
Articulate and well accustomed to a client facing role
Leadership and cross-functional team management and co-ordination.
A proven track record in profitable growth, process management and relationship building
Willingness and ability to travel

Personal Attributes

Results-orientated.
Customer-focused.
Passionate about retail and design.
Capable presenter.
Considered decision-maker.
Willing to take the initiative with people and a good listener.
Self-motivated, proactive and flexible in approach.
A personable team player and able to handle pressure.
Always keen to “go the extra mile” for both clients and the team.
A professional demeanour; confident, persuasive and diplomatic.
Efficient time management.

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Account Manager