Job Description

Unique Opportunity to Lead Horton Golf Park as General Manager

Horton Golf Park, part of the innovative Maple Leaf Golf group, is now recruiting for the role of General Manager.

Maple Leaf Golf, known for transforming the golf experience across the UK, is offering a unique opportunity for an experienced and dynamic individual to lead Horton Golf Park. Situated in the heart of Surrey, Horton Golf Park is not your typical golf facility. With a state-of-the-art driving range, an 18-hole golf course, two thrilling escape rooms, a vibrant clubhouse, and an 18-hole adventure golf course, this multifaceted venue provides a diverse and exciting opportunity for an enthusiastic leader to thrive in a fast environment.

Richard Haygarth, Proprietor of Maple Leaf Golf, commented:

"Horton Golf Park is a flagship location for us, offering a combination of traditional golfing experiences alongside innovative leisure activities. We are looking for a passionate leader who can continue to drive our vision forward and enhance the experience for our members and visitors."

Maple Leaf Golf is one of the most forward-thinking golf club operators in the UK, operating Chichester Golf Club, Hill Barn Golf Club, Horton Golf Park, and Hounslow Golf Park. The successful candidate will have the chance to shape the future of Horton Golf Park, working with a dedicated team in a growing and vibrant business.

Outline Responsibilities

· Leading the Team

· Financial

· Strategy & Vision

· Culture & Values

· Marketing

Detailed Responsibilities

Leading the Team

· Consistently drive high operational standards

· Manage recruitment

· Strive to consistently deliver truly memorable experiences for our customers

· Lead from the front with regular customer contact and engagement

· Coach management team to deliver great experiences

· Chair weekly management meeting and share operation insights

· Review customer/member feedback looking to use the customer voice to drive continuous improvement

Financial

· Take full P&L responsibility

· Deliver quarterly Directors report

· Discuss monthly financial report with management team

· Achieve company KPI’s and develop as business grows

· Monitor and review F&B margins

· Assess and evolve staff rotas in relation to business trends

· Manage and control expenditure

Strategy & Vision

· Identify strategies to attract and retain new customers

· Regularly review F&B offerings

· Work with Managers to develop on-going strategy

· Constantly assess market trends and competitor offerings

· Work with suppliers to constantly improve our products

Culture & Values

· Keep site presentation to the highest standards

· Develop a Continuous Improvement “Kaizen” approach to operations

· Embody the Deliver +1 customer service company value

· Maintain regular open communication with the other MLG sites

· Ensure highest Health & Safety standards adopted.

Marketing

· Develop marketing strategy through monthly review of annual plan.

· Work with Group Marketing Manager to deliver campaigns

· Drive a culture of on-site content creation

· Assess effectiveness of past campaigns and evolve for future use

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General Manager