Job Description

JOB TITLE: GENERAL MANAGER (ARK Wembley)

LOCATION: ARK Wembley, 30 First Way London, HA9 0PE UK

ABOUT ARK WEMBLEY:

With 300 fully furnished studio apartments, ARK Wembley provides a convenient living experience where our members can relax, host, and work - all under one roof, whether staying for just one day or up to a year. Our members enjoy access to a state-of-the-art gym, a wellness studio, rooftop terrace with panoramic 360-degree views, stylish co-working spaces and a vibrant community. Situated in the well-connected Wembley Park, ARK Wembley is just minutes from Wembley Park station, offering convenient connections to Central London.

ABOUT THE ROLE:

As the General Manager, you'll take the lead in overseeing the onsite team while fostering a vibrant and connected community within the space. You'll be responsible for shaping and nurturing ARK Wembley's reputation, ensuring it stands out within the local area. Your goal will be to meet, if not surpass, annual revenue targets of around £5.5m, while also keeping a close eye on costs.

But it’s not just about numbers – you'll be instrumental in creating a welcoming environment where members feel at home. Prioritising service, responsiveness, and community spirit will be key, alongside maintaining impeccable standards of cleanliness and asset quality. Safety comes first, so you'll also ensure full compliance with all Health & Safety legislation to keep both members and staff secure.

KEY RESPONSIBILITIES:

People & Culture Management

Lead the recruitment, training, and development of a dynamic team that embodies the spirit of Co-living.
Provide leadership and guidance to the team, conducting regular performance reviews to ensure personal growth and alignment with brand values.
Foster a high-performance culture, driving the team to deliver exceptional member's experience service and consistently meet our service standards.
Champion people and culture initiatives that promote team engagement, well-being, and a vibrant workplace aligned with our brand ethos.

Community Engagement & Satisfaction

Deliver exceptional service to drive member satisfaction and retention.
Develop and implement action plans based on quarterly customer satisfaction surveys and forums.
Support member engagement initiatives working closely with Community Engagement Manager and Ambassadors.
Maintain relationship with local partners/charities to enhance member experience
Manage the app with up-to-date events and member information.
Address complaints and disputes, ensuring timely resolution

Drive Lettings

Contribute to strategies to maximise income and minimise void periods.
Stay informed about local market conditions and competitor services.
Support leasing efforts, including market rent assessments and renewals.
Provide regular performance reports with clear strategies for execution.

Planning & Daily Management

Plan and schedule workstreams in advance, ensuring efficient delivery.
Foster effective communication and team collaboration through clear instructions.
Take initiative to complete projects, making swift, informed decisions.

Financial & Reporting

Full financial and commercial accountability for ARK Wembley’s performance, ensuring the site's profitability and sustainable growth through strategic financial management and operational efficiency.
Lead annual budget processes, including tendering, cost analysis, and budget control.
Identify opportunities for additional income streams and cost efficiencies.
Ensure adherence to credit control processes and achieve income/expenditure KPIs.
Produce asset performance reports and execute strategies accordingly.

Building Operations

Oversee on-site operations and service delivery, ensuring maintenance standards are met.
Conduct regular quality checks of the development and manage service failures effectively.
Handle insurance claims and liaise with contractors, ensuring performance is managed.
Respond to out-of-hours emergencies and monitor contractor performance.

Health & Safety Compliance

Ensure full H&S and statutory compliance on-site.
Manage risk assessments and collaborate with statutory bodies to maintain compliance.
Oversee accident reporting, emergency preparedness, and regular safety testing.

ARK offers a range of benefits and attractive perks for employees.

If this sounds like the perfect role you, get in touch with us as soon as possible.

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ABOUT ARK CO-LIVING:

We build homely co-living spaces in vibrant areas, where people can work comfortably, connect easily, and live, altogether better.

In a city that never stops, we want people to live better, together. Our co-living spaces are beautiful, inviting, and set in vibrant, well-connected London locations—all at a fair price without compromising on quality. We design more than just spaces; we create invitations. Not just to visit, but to connect. A place to be part of something bigger. A place to learn, work, enjoy, and create

What is co-living?

Co-living offers a superior way to stay, live, and experience cities compared to traditional visitor accommodations and housing, which often lack community, convenience, and value. By combining private studios, shared communal spaces, and services typically reserved for high-end apartments and hotels, ARK provides more than just a roof over your head. It is a community-led space you can proudly call home, regardless of your length of stay.

**This job description is intended to outline the general nature and level of work expected from employees in this role. It is not a comprehensive list of all duties, responsibilities, or qualifications required for the position. Ark Living reserves the right to review, revise, amend, or replace the contents of this job description at any time to reflect the evolving needs of the business and to ensure compliance with legislation.**

ARK Co-living jobs

General Manager - ARK Wembley