Job Description

QA Manager

England, Remote.

Are you someone who has a passion for providing Quality Assurance analysis of 1LoD processes and the Funds space? You will be responsible for managing a team that conducts QA reviews globally as well as providing training to the wider 1st Line team.

Responsibilities

Lead a small team responsible for the governance of 1LoD policies and procedures, ensuring quality assurance, technical support, and training are provided effectively.
Collaborate with Risk & Compliance, 1LoD, and other departments to maintain a robust, up-to-date suite of 1LoD processes and policies, including the CDD and Corporate Governance Toolkits.
Conduct quarterly quality checks on new business accepted, ensuring compliance with internal policies, particularly for client due diligence (CDD), screening, and risk assessment.
Work closely with the 1LoD Management Team to determine the appropriate frequency and volume of quality assurance (QA) testing.
Provide immediate feedback, coaching, and support when development areas or remediation needs are identified.
Prepare jurisdiction-specific reports on QA findings, offering recommendations for training and remediation where necessary.
Deliver training sessions to 1LoD teams, highlighting quality issues trends and ensuring up-to-date awareness of internal policy requirements.
Share knowledge in team meetings, promote best practices, and support 1LoD teams with complex matters.
Collaborate with Risk & Compliance, the Client On-boarding team, and Senior Management to ensure thorough understanding and adherence to client acceptance and anti-money laundering (AML) policies and procedures.
Assist Senior Management in reviewing on-boarding processes, ensuring they align with regulations, are refreshed as needed, and effectively communicated to the team.
Consolidate system improvement requests, obtain necessary approvals, and conduct testing prior to communicating changes.
Contribute to identifying process improvements, policy updates, and service innovations that enhance the overall client experience.

Requirements

A minimum of 5 years of experience in compliance and/or client due diligence.
In-depth understanding of the regulatory requirements impacting the Funds & Trusts space.
Certification in AML or an equivalent qualification.
Proficiency in Microsoft Office and a willingness to adapt to new technology.
Experience in coaching and developing team members.
Strong analytical and organizational skills, with the ability to prioritize tasks and meet deadlines.
Ability to make informed decisions and take initiative within regulatory frameworks, policies, and procedures.
High attention to detail, with a focus on ensuring alignment and consistency through rigorous process analysis.

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