Job Description

Director of Professional Services

Location: Leeds, UK

The Director of Professional Services contributes to and executes the strategic vision leading service delivery for the PS organization - working to build and scale a services business, in a dynamic, values-led organization to enable customer and company success.

You'll be responsible for developing strategies and operations to deliver best-in-class services (i.e., consulting, implementation, and support) to help customers evolve their EAM strategies.

We're looking for a senior leader who has managed and led teams focused on professional services & client facing project delivery.

Responsibilities:

Ensure the Professional Services team exceeds expectations in completing projects successfully while meeting revenue targets and delivering business outcomes with a high level of customer satisfaction.
Work with the VP of Professional Services to help establish and manage goals and responsibilities for services team.
Share hands-on technical preparation and presentation work for key accounts helping sell on the value of what the PS organization has to offer.
Monitor performance of team members and provide timely feedback and development assistance.
Identify and implement improvements to the processes and tools used as a seasoned with experience leading teams of project managers and consultants in support of external customers.
Provide leadership and guidance to coach, motivate and lead services team members to their optimum performance levels and career development.

Requirements:

Extensive experience in professional services or consulting roles, preferably within the enterprise software or technology industry
Working knowledge of maintenance practices highly preferred
5+ years’ experience working with ERP, EAM, and CMMS solutions required
Proven track record of managing revenue targets for PS services.
Strategic thinking and the ability to align professional services initiatives with overall company goals.
Top-notch leadership and people management skills, inspiring and motivating teams to deliver exceptional results.

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Director of Professional Services