Job Description

Marketing Associate, Nicotine

UK, Manchester, Northwest, M62 Corridor - Remote

Welcome to the dynamic world of Ispire! We are a team of innovators, creators, and forward-thinkers, continuously shaping the future of the vaping technology industry. If you're passionate about making a tangible impact and thriving in an environment of collaboration and innovation, you've found the right place. Discover the diverse opportunities we offer to grow your career and help us redefine industry standards.

Position Summary

Ispire is seeking a highly organized and proactive Marketing Associate, Nicotine to support our global expansion efforts within the vaping landscape. This role is critical in driving marketing and sales initiatives while delivering exceptional customer service to our distributors across key regions, including the EU, UAE, and South Africa. The ideal candidate will demonstrate strong communication and multitasking abilities, enabling them to manage responsibilities across marketing, sales, and customer service functions in the international nicotine category.

Duties & Responsibilities

Marketing

Collaborate with the marketing team to execute product launch plans and align with business objectives.
Manage social media platforms and coordinate regulatory compliance with UK agencies.
Create and distribute marketing materials (brochures, emails, presentations) that support key initiatives.
Organize and execute promotional events, such as trade shows and conferences, ensuring seamless logistics.

Trade

Provide sales teams with trade marketing materials and relevant customer insights to support business growth.
Track and manage leads generated from marketing campaigns, ensuring proper follow-up.
Maintain the CRM system, ensuring accurate and timely updates for leads and customers.
Analyze market and sales data to generate performance reports and identify areas for improvement.

Customer Service

Act as the primary point of contact for customers, handling inquiries and resolving issues efficiently.
Process orders accurately and ensure timely fulfillment, coordinating with internal teams as needed.
Collect and analyze customer feedback to drive improvements in products and services.
Provide ongoing support to customers post-purchase, ensuring high satisfaction and fostering long-term relationships.

Knowledge

Familiarity with digital marketing, social media, and CRM systems.
Proficiency with marketing tools such as platforms, Google Analytics, Google Ads, and content management systems.
Knowledge of project management principles, particularly in marketing, sales, and customer service contexts.
Understanding of cross-functional collaboration and team dynamics.

Skills

Project Management: Ability to manage multiple projects efficiently across various functional areas (marketing, sales, and customer service).
Communication: Strong verbal and written communication skills, with a focus on engaging customers and collaborating with cross-functional teams.
Organizational Skills: High attention to detail and excellent ability to prioritize tasks in a fast-paced environment.
Software Proficiency: Proficient in marketing and sales software, including CRM systems and digital analytics tools.
Data Analysis: Skill in collecting, analyzing, and reporting market data to provide actionable insights.

Abilities

Problem-Solving: Proactive in identifying challenges and finding creative, practical solutions that enhance customer satisfaction and align with business goals.
Cross-Functional Collaboration: Ability to work effectively with various teams to achieve common objectives.
Customer-Focused: Ability to foster strong, long-term customer relationships through consistent follow-up and post-purchase support.
Time Management: Capability to balance competing priorities and deadlines across multiple projects.

Education & Experience

A Bachelor's degree in Marketing, Business Administration, Communications, or a combination of equivalent experience and education.
2-3 years of experience in marketing, sales, or customer service roles.
1-2 years of experience working with and exposure to digital marketing, social media management, and CRM systems.
Relevant certifications in marketing, sales, or customer service (e.g., Certified Marketing Management Professional - CMMP) are advantageous.

Benefits

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including but not limited to time off, holidays, medical/dental/vision insurance as well as future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees where people can learn and grow with Ispire. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

Equity & Salary Disclosure

We believe in practices that create real equity and pay parity regardless of background or identity. We freely discuss compensation with all qualified candidates the first time we interview them. Saving the salary discussion for the first conversation allows us to fully understand the needs of each candidate and to ensure that qualified candidates, even those who have historically been overlooked and/or underpaid, do not self-select out of the process based on salary alone, as our experience and research suggest. In addition to those who opt out because they fear the compensation may be out of reach for them, we equally don’t want to miss out on conversations with candidates who are slightly over the range when in some cases, the total compensation, including factors such as flexibility and better health benefits, etc. may exceed expectations.

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific worker location. For the state of California only, the range of pay for this role is between 55,000£ and 70,000£, again depending on the skills, qualifications, and experience of the individual candidate.

EEO Statement

Ispire is an equal opportunity employer who welcomes and encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Ispire is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an email to GetHired@GetIspire.com and let us know the nature of your requests and your contact information.

We kindly request that third-party recruiters or agencies refrain from contacting us regarding this position.

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Marketing Associate, Nicotine