Job Description

About Us

33mm is a premium unisex fashion brand designed for non-conformists and inspired by nostalgia.

We started 33mm because we couldn't find fashion pieces that met our standards. There was a lack of gender-fluid jewellery that were timeless and affordable. We also love vintage clothing, but it often doesn't fit well, or the material is worn out. That's why we decided to create pieces that we genuinely love.

We believe in creating timeless pieces that outlast seasonal trends and can be treasured forever.

Our Mission

“To inspire confidence through our timeless fashion pieces and nostalgic creative.”

About the role:

Developing, executing, and driving an ecommerce strategy which ensures maximum productivity through the use of marketing KPI’s, such as conversion rate, AOV, revenue, profitability, site speed etc.
Develop and execute strategies to improve the customer journey from initial visit through to post-purchase follow-up.
Analyse customer behaviour and feedback to identify pain points and opportunities for enhancement.
Collaborate with external web developers to implement changes that enhance the overall user experience.
Collaborate with marketing, product and merch teams to drive the efficiency of product selling and consistency between channels
Track and report on KPIs such as conversion rates, average order value, and customer retention.
Utilise data insights to make data-driven recommendations and drive continuous improvement.
Ensure that customer service and support processes are integrated into the online shopping experience.
Manage customer feedback and address any issues or concerns related to the ecommerce experience.

Essential:

Above all else we are looking for someone who is kind and caring
Proven conversion improvement previously
3+ years of experience in e-commerce, preferably within the fashion industry.
Proficiency in Shopify and analytics tools (e.g., Google Analytics, Hotjar).
Strong project management skills with the ability to juggle multiple tasks in a fast-paced environment.
Experience with A/B testing
Strong commercial growth mindset

Desirable:

Experience managing and coordinating with external agencies.
Aesthetic eye for design; comfortable providing feedback on visuals and making minor updates to the website.
Experience creating and managing customer loyalty programs is highly desirable.

Team Perks

Medical insurance
Staff discount
Flexitime
Free on-site parking
Company events
Manchester city centre office

33mm jobs

Ecommerce Manager