Job Description

About the Orange Square Company

The Orange Square Company is a successful family originated business that was created to meet consumers' desire for luxurious, creative or artisan perfumery.

We only work with the finest independent noses in the world who have created their own unique vision and interpretations for their high-end consumers, each with an authentic brand story to tell.

We specialise in supporting niche luxury perfume brands. Each one is known for its unique heritage, unmistakeable fragrance or original concept. This includes the House of Creed for which The Orange Square Company is the UK distributor, but also brands like, Juliette has a Gun and Mizensir.

If you dream about a career within the luxury fragrance industry and aspire to be the best in the business when it comes to perfume, look no further: you’ll find a culture that is friendly, professional and fun!

About the role

We are seeking a Luxury Brand Ambassador for our counter in Selfridges, Oxford Street, London, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a part-time role 3 days, 22.5 hours per week.

Purpose of the Role

The Luxury Brand Ambassador is responsible for delivering world class customer service in our stores to achieve sales and service target. They are passionate and knowledgeable about the our emerging brands. We referred to our Sales Consultant as Luxury Brand Ambassadors to represent better the level of excellence of our team members!

Line of Reporting

The Luxury Brand Ambassador will report into the Sales & Education Manager

Day to Day Key Responsibilities

Your duties will include but not be limited to the following:

Product Knowledge:

Develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales.

Sales Excellence:

Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.

Customer Service :

Deliver exceptional customer service to create memorable experiences and foster brand loyalty.

Visual Presentation:

Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.

Skills/Experiences desired

Appreciation of beauty or luxury lifestyle sectors and a passion to work within the industry.
A passion or keen interest in fragrances and storytelling
Experience of providing a consistent high level of customer service.
Experience of dealing with clients/customers.
Highly organised team player, able to communicate with colleagues at all levels.
Able to demonstrate a pro-active attitude and flexible approach.
Excellent time management, organisation and prioritising skills.

Key Personal Qualities

A team player, self-motivated and able to work on own initiative
Eager to learn and share their knowledge
High levels of attention to detail.
Exceptional communication and interpersonal skills.
Proven experience in luxury retail or a similar customer-facing role.
Passion for the luxury brand and a commitment to delivering an exceptional customer experience.
Goal-oriented with a track record of meeting and exceeding sales targets.
Ability to work effectively in a fast-paced environment.
Flexibility to work weekends and holidays as needed.
Passion for fragrance or beauty products is a plus.

Please note that these are not exhaustive lists

Location

This role is based in Selfridges London.

Why the Orange Square Company?

Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.

Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.

Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.

Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

Benefits

32 days paid annual leave (pro-rated for part-timers)
Monthly competitive commission structure
Extra day off for your birthday
Product allocation with discounted rate
Clothing allowance
Contribution into company pension
Career progression & Training
Length of service rewards

Job Applicant Privacy Policy

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Orange Square Company. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).

The Orange Square Company is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.

We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

The Orange Square Company jobs

Luxury Brand Ambassador