Job Description

We are seeking an experienced and dynamic Store Manager to lead our King’s Road store, ensuring daily operations run smoothly and efficiently. As the Store Manager, you will play a crucial role in driving sales performance, developing and executing business strategies, and maintaining high operational standards. You will also be responsible for overseeing the store's digital presence, managing inventory, and leading a team of motivated sales professionals. The ideal candidate will possess strong leadership skills, a passion for customer service, and a deep understanding of retail and e-commerce.

Objectives of this Role

Deliver exceptional customer service: Ensure high levels of customer satisfaction by consistently providing a positive shopping experience.
Uphold visual merchandising standards: Maintain an inviting and aesthetically pleasing store atmosphere that aligns with brand guidelines.
Lead recruitment and training: Oversee the recruitment process, develop comprehensive training programs, and foster a culture of continuous improvement.
Ensure a safe and compliant environment: Create a clean and safe store environment in compliance with health and safety regulations and company standards.
Resolve customer concerns: Address customer complaints and concerns professionally and efficiently, turning challenges into opportunities for brand loyalty.
Act as a communication bridge: Ensure effective communication between the store and head office, aligning store operations with broader company goals.

Responsibilities

Sales and Reporting:
Monitor and analyse sales performance, customer trends, and profit margins. Present detailed reports to company leadership regularly, providing insights for strategic decision-making.
Develop and implement sales strategies to achieve store targets and enhance profitability.
Team Management:
Provide leadership and mentorship to the sales team, offering actionable feedback and fostering a supportive environment.
Create and manage staff schedules (ROTA), ensuring adequate coverage and efficient operations.
Lead by example, embodying company values and setting a professional standard for the team.
Inventory Management:
Monitor inventory levels, manage stock replenishment, and oversee monthly inventory audits to maintain optimal stock levels.
Work closely with suppliers to ensure timely delivery of products and resolve any supply chain issues.
Marketing and E-commerce:
Collaborate with the marketing team to oversee and contribute to the store’s social media accounts, including content creation and posting on platforms like TikTok.
Implement in-store promotional activities, arrange eye-catching displays, and ensure that visual merchandising aligns with marketing campaigns.
Leverage e-commerce tools and platforms, such as Shopify POS, to enhance the customer shopping experience and drive online sales.
Financial Management:
Undertake financial tasks, including recording and managing cash orders, tracking petty cash, and reviewing invoices.
Ensure all financial activities comply with company policies and contribute to accurate financial reporting.

Skills and Qualifications

Strong communication and interpersonal skills: Ability to interact effectively with customers, staff, and senior management.
Outstanding customer service skills: Commitment to delivering an exceptional shopping experience.
Problem-solving abilities: Capacity to handle challenges and make decisions under pressure.
Organizational and time management skills: Ability to prioritize tasks and manage time efficiently.
Leadership and empathy: Lead a team with a balance of authority and understanding, fostering a positive work environment.
Creative flair: Skill in developing and maintaining visually appealing store displays.
Technical proficiency: Experience with Shopify POS or similar platforms.

Preferred Qualifications

Retail experience: Previous experience in a retail environment, particularly in a managerial role, is highly desirable.
Business acumen: Understanding of business development practices and an entrepreneurial mindset.
Financial literacy: Knowledge of financial planning and office management practices.
Digital savvy: Familiarity with e-commerce strategies and social media marketing.

This role offers an exciting opportunity for a proactive and motivated professional to make a significant impact on our store’s success. If you are passionate about retail, have a knack for leadership, and are eager to contribute to a thriving business, we would love to hear from you.

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