Job Description

MISSION

As a Business Manager for Sisley, you are a brand ambassador in one of our most premium stores. Through your engaging style, you will actively drive and increase your business, through an entrepreneurial and engaging management style to create new business opportunities as well as being a strong leader to ensure that all clients receive a personalized luxury service and the counter achieves sales targets.

You will develop and build your client base through recruiting new domestic and international clientele, and as well as bringing incremental business, you will ensure client retention through clientelling thus building brand loyalty.

SISLEY PARIS

Sisley is world renowned and respected for its high-quality products, the effectiveness of their natural key ingredients and their sensorial qualities. The company’s products are regularly awarded prestigious international prizes.

MAIN RESPONSIBILITIES

SALES

• To lead your team to ensure all exceed sales targets, as set by your Line Manager, and phased accordingly.

• Managing NSV budgets and ordering within time limits.

• Preparing and organizing monthly activities on counter with Line Manager approval along with HO initiatives as part of launch plans or exclusive offerings.

• Oversee all admin to be completed accurately off/on counter and in a timely manner as well as prepare monthly payroll submission data, such as timesheets, overtime and commission claim forms and data insights from SMILE OCT & HRbS Analyzer.

• To leverage on your emotional intelligence by means of consistently exercising your storytelling skills through educating your clients to Sisley’s heritage and values.

• To be able to identify and depict each client’s intent behind their visit and maximize all sales opportunities through your brand knowledge and sales technique.

• To proactively sell Sisley products and provide a luxury standard of service to customers.

• To proactively link sell across product categories, to increase average pound sale (A£S) and average unit sale (IPT).

• Through use of Smile and HRbS analyzers, cultivate clients back to counter either direct

through phones/SMS or through newsletters organized by HO Marketing and CRM.

MANAGEMENT

• Manage the cross functionality and oversee the effective management of all counters within your remit.

• Liaise with HO on all Marketing & Stock related issues, whilst attending ad hoc HO meetings, as and when the agenda requires.

• Along with the Counter Manager, provide regular coaching of team members and liase with the HO training team on all development needs as well as management of the annual appraisal process.

• To manage stock levels, working in partnership with your Line Manager, Stock room Manager and Retailer partners buying team to ensure that there are sufficient levels both for immediate business needs and KCP events.

• To proactively grow your business through events, appointments and return bookings.

• To ensure all operational and administrative tasks are complete and to the best of your ability.

SERVICE

• To be knowledgeable on all Sisley products and be able to propose personalized products to clients and confidently and appropriately overcome any objections.

• Demonstrate products on clients by means of skincare/haircare consultations, makeovers, Sisley protocols and confidently explain the benefits of each product.

• Recruiting new customers to the brand through traffic stopping.

• To identify, understand and reformulate the client's needs.

• To develop personal relationships with clients and to gain loyalty.

• Ensure all customers are captured on Sisley database through SMILE, Following GDPR guidelines.

• To educate clients on Sisley products and the brand.

GENERAL

• To monitor stock levels, report any issues to the Line Manager and ensure that there are sufficient levels.

• To participate in merchandise management and ensure that it is in line with corporate guidelines.

• Managing NSV budgets and ordering within time limits.

• To be always a Sisley brand ambassador and representative.

• To adhere to all Company procedures and policies, as outlined in the employee handbook.

• To build relationships with store management and adhere to all store policies and procedures.

• To carry out any additional duties as directed by the management team.

• Any other duties deemed necessary by management.

• The Company reserves the right to change the job description to the needs of the company.

CONTACTS AND RELATIONSHIPS

Internal:

Line Manager

Sales Director

VM Manager

Marketing Manager

External:

Sisley clients

Depart store managers/buying teams

Department store colleagues' store

Personal shopping/concierge

PERSON SPECIFICATION

To be successful in this role, you will be:

● Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.

● Driven and results orientated; seeking out ways to continually grow the business through events and counter activity.

● Self-confident; you will be able to approach and engage with management and customers alike, with your knowledge of the brand, products, processes as well as leading by example in your on-counter skills by being able to demonstrate skincare, Haircare, and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.

● Computer literate in being able to work to a good standard on Google & Microsoft packages, On counter technologies and emails.

● Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Sisley.

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BUSINESS MANAGER