Job Description

We are working an ambitious Managed Service Provider who are seeking a Technical Consultant to join their growing team. In this role, you will be responsible for advising clients on transforming their organizations through the use of modern technology solutions. You will work closely with both technical and non-technical stakeholders to understand business needs, design and implement tailored technology solutions, and provide ongoing support and optimisation.

Key Responsibilities:

Pre-Sales Support
Conduct technical discovery sessions with potential clients to understand their infrastructure and technology requirements
Prepare and deliver technical presentations and demonstrations of proposed solutions
Contribute to the development of proposals and solution designs
Provide technical expertise during client meetings and calls
Assist in estimating project scope, timelines, and resource requirements

Infrastructure Assessment and Design

Evaluate client's existing IT infrastructure and cloud services
Analyse data and diagnose issues to identify weaknesses, inefficiencies, and risks
Design hybrid cloud, virtualisation, and other infrastructure solutions to meet client needs

Implementation and Delivery

Collaborate with relevant teams to plan and execute infrastructure projects
Contribute to the implementation and configuration of Azure Cloud solutions, Microsoft 365, and VMware
Provide technical guidance and support during the rollout of new technologies
Train client staff on the use of new systems, processes, and IT tools

Ongoing Support and Optimization

Provide 2nd and 3rd line technical support for complex infrastructure issues
Maintain and optimize storage, backup, and disaster recovery solutions
Conduct regular system health checks and performance audits
Update documentation and procedures as needed

Required Qualifications:

Bachelor's degree in computer science, Information Technology, or a related field
Proven experience in a Infrastructure IT or technology consulting role
Proficiency in Microsoft 365 and Azure cloud services
Experience with VMware vSphere and other virtualization technologies
Strong problem-solving, analytical, and communication skills
Ability to explain complex technical concepts to non-technical stakeholders
Experience in pre-sales activities and client-facing roles

Lucid Connect Ltd jobs

Technical Consultant