Job Description

We have a special opportunity for a Hotel Manager to join the friendly team at Roomzzz York which boasts 97 luxury apartments, located on the banks of the River Ouse and directly next to Rowntree park.

As Hotel Manager your job is to make sure that our guests enjoy a home away from home at all times whilst colleagues are engaged, developing and delivering top service to our guests and Deli customers. Its perfect for when guests want the city within easy reach, but you like the quiet that comes with being away from the hustle and bustle.

Roomzzz York has an onsite Gym, Deli, Car Park and excellent colleague facilities. Combining the comfort of a hotel with the convenience of a serviced apartment, our aim is simple: to give our guests more space, more freedom and more of the things they want and less of the things they don't. As a people leader you will ensure that your team is motivated, feel valued and see Roomzzz as a great place to work. Delivering fantastic service so customers have a great stay and want to return.

Main Duties:

To adhere to all company and statutory health & safety requirements.

To manage the day to day operations of the hotel to maximise revenue and ensure service and product quality are maintained.

According to business activities and in line with budgeted payroll, to organise the work schedules for the department by definition of task, working relationships, rotas etc.

To manage induction and skills training of team members.

To ensure the team is technically efficient, conduct technical training needs as identified.

To accurately manage all aspects of cash handling, banking and credit card controls.

To organise and carry out administrative tasks in relation to weekly invoicing, cashing up and updating reporting schedules.

To manage both guest and account receivable ledgers.

Responsible for all daily revenue controls, deductions, refunds in accordance with brand policies and procedures.

To ensure all company equipment is correctly used and maintained.

To ensure the pro-active and re-active maintenance program is maintained, to protect and improve the product delivery.

The delivery of guest services are professionally and consistently delivered to maximise guest satisfaction.

To participate in duty management shifts.

To identify and report local opportunities in terms of revenue and business development.

Requirements:

Minimum 2 years experience as a Hotel Manager or Assistant Hotel Manager.

Strong leadership skills

Excellent customer service and problem solving skills

Ability to manage, nurture and develop a team effectively

Excellent standard of competency of IT systems; MS Office, Hotel booking systems.

Roomzzz has a Company Bonus Scheme in place, Cycle to Work Scheme, 25 days annual leave, High Street Discounts portal, Health Cash Back Plan, Annual Awards celebrations and many more Perkzzz! Generally, the working days are Monday to Friday however weekends are required at peak business periods.

Roomzzz Aparthotels jobs

Hotel Manager