Job Description

Based at the heart of the Spa experience you will perform all professional spa treatments and therapies available ensuring the highest level of standards and customer service is delivered to all guests. You will also ensure a warm, professional, and efficient guest experience for all guests visiting the Spa, including prior, during and after their treatments.

Your Key Responsibilities:

· You will be able to perform our full range of treatments available, including massages, facials, and body treatments

· Provide the highest level of customer service to our guests, ensuring a warm, professional, and efficient service at every stage of the spa guest journey, with a key focus on attentive and luxury service

· Ensure your spa treatment room is always well stocked and fully set up before beginning a treatment, adhering to all hygiene standards and health and safety regulations according to standards and procedures

· You will contribute to ideas and initiatives to drive innovation in the department

· Actively promote and professionally advise guests of other spa services treatments, and products available at the spa

· Assist in promoting spa & body care products to guests and offer full product knowledge

· You will request, collect stock and supplies in accordance with minimum stock levels

· Share and communicate to the Spa management and maintenance teams any guest related concerns, products or equipment needs and technical service requests

· Assist in keeping accurate written records of treatments and products used in view of repeat guests.

· Participate in on-going training, with assistance from your designated trainer and continue to study your skill

Your Knowledge & Capabilities:

You have a passion for delivering exceptional guest service and take great pride in your work
You have excellent communication and interpersonal skills
You are enthusiastic and have a positive and can-do personality
You take pride in your personal presentation and demonstrate a high level of hygiene and grooming
You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships

Proven Experience/Qualifications:

Level 3 NVQ/SVQ or equivalent in Beauty Therapy qualification essential
Minimum of 1 years’ experience in performing Spa and Beauty treatments
Proven experience in the luxury Spa & Wellness industry preferred
Good knowledge of Spa, wellness & beauty treatments preferred

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Spa Therapist