Job Description

You will be responsible for supporting the BTL & Commercial department and advisors, covering all key mortgage processing, underwriting and administration to achieve required business levels and completions

Key Accountabilities

Ensure SLA’s are maintained and exceeded
Assisting team members to manage their caseloads in busy times and in times of absence
Maintain full records on systems, including clear and concise notes
General mortgage processing and administration duties including:

CRM data entry and taking registering new business enquiries

Credit reporting and land registry searches

Compiling and producing indicative terms to send to clients and brokers

DIP/AIP submissions to lenders

Customer fact finding for application forms

Registering and marking on daily post

Instructing valuations and chasing inspection dates and reports

Chasing solicitors and lenders for daily/weekly updates

Adherence to procedure manuals and policies
Adhere to SLA’s in order to provide the best service to the customer
Harness the power of technology to streamline processes
Assist the team in order to achieve the highest service standards, deliver solutions to customers and help the business achieve its goals and objectives

Skills & Competencies

Good communication skills essential for dealing with brokers, borrowers and lenders
Excellent telephone manner
Proactive
Organised
Problem solver
Approachable
Self sufficient

Knowledge & Qualifications

Experience of Residential BTL / Commercial broking & packaging desirable
CeMap qualified preferential but not compulsory

Personal Attributes

Good communication skills
Flexible
Team Player
Approachable and self- motivated
Proactive and able to identify and highlight areas of improvement

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