Job Description

IT operations supervisor
Full time, London, hybrid (Tues, Wed, Thurs in the office, fluidity required)
48-50k
About Our Client
Our client is an award-winning law firm with 200 employees across European and UK offices and one office in the US.
About the Role
The IT Operations Supervisor oversees the daily operations and performance of the IT Desk Team, while focusing on delivering exceptional IT support.
This individual will provide technical leadership, resolving complex IT issues and act as an escalation point for the team. They will also assist the IT Operations & Security Manager with broader IT projects and initiatives, including hardware/software upgrades, driving continuous process improvements, and promoting Information Security awareness throughout the firm.
Primary responsibilities
• Leading a small but growing IT Desk Team based in the UK
• Deputising for the IT Operations and Security Manager in their absence
• Provide technical expertise and assistance on complex IT issues, acting as a point of escalation for the IT Desk
• Track, analyse, and report on IT Desk request patterns and trends
• Manage and maintain meeting room AV equipment, providing technical support to facilitate the smooth running of legal meetings and oral proceedings
• Collaborate with the development and infrastructure teams to drive continuous improvement in service delivery and process efficiency
• Monitor network and system availability, as well as hardware and software configuration, setup, and upgrades
• A flexible, “can do” approach is essential; the candidate will occasionally be expected to work outside of normal office hours
• Occasional travel to our regional offices may be required
• Promoting and maintaining excellent internal customer relations by dealing effectively and efficiently with matters that fall within your responsibility
• Exhibiting excellent communication and listening skills and demonstrate empathy in dealings with staff
• Maintaining a high level of confidentiality at all times and exercise discretion and good judgment when dealing with confidential matters
Skills:
You will be comfortable working in a modern, fast-paced environment where you are given a level of autonomy to do your work.
Successful candidates will also be able to demonstrate the following:
• Previous experience as a team leader or supervisor, formally or informally.
• Knowledge and experience in Microsoft 365 administration, Windows Server, Entra ID, Endpoint Manager
• Solid understanding of network infrastructure with excellent troubleshooting and analytical skills
• Passionate about new technology
• Strong communication and interpersonal skills
• Strong organisational skills including planning, prioritising, timekeeping and meeting deadlines
• An understanding of the demands of a deadline-driven, top-tier legal business and how a similarly high-achieving IT team must function to support it
• Relevant Degree and/or certifications
The following skills would also be beneficial:
• Experience with ISO 27001/SOC 2
• Microsoft Copilot
Experience in Information Security (ISMS)
• Microsoft Power Platform (Power BI/Power Automate)
• Knowledge of NetDocuments DMS
• Certifications such as CompTIA or ITIL
**Rewards & Benefits**
Our client offers a competitive salary and several benefits:
- Discretionary bonus
- 25 days of holiday, excluding bank holidays (pro rata for the hours worked)
- Pension
- Private medical healthcare
- Free eye tests
- Employee Assistance Programme
- Cycle to work scheme
- Season ticket loan
- Electric vehicle scheme
- Group personal pension plan
- Enhanced maternity, paternity, adoption, and shared parental leave
- Flex leave
- Holiday Loyalty
**Other Information**
Our client has a friendly, progressive, and mutually supportive working environment along with a smart casual dress policy and stylish modern offices.
**Equal Opportunities**
Our client is an equal opportunities employer that values diversity and welcomes applications from all suitably qualified persons regardless of their ethnicity, gender, sexual orientation, age, disability, religious practice, or any other perceived differences.

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