Job Description

JOB DESCRIPTION

The fire and security engineer will support the engineering department and specifically the installation team in the delivery of new installations. To ensure high levels of customer service and quality installation to our customer base. The expectation for this role is the successful candidate to organised to a high level, is a strong critical thinker and problem solver and can support the business to achieve its Key Performance Indicators. The individual will need to be dynamic and buy into the culture of H3 as being a place of good people working together towards a common goal and being able to work within a team having a positive impact.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

The fire and security engineer will manage and process installation jobs from the first fix to handover.
The fire and security engineer will have fantastic customer service management – liaise with customers and the engineering manager to give a minimum satisfactory customer service experience, aiming for high-quality customer service and retained customs.
The fire and security engineer will complete installations as per design specifications and complete the associated paperwork
Manage time effectively to ensure jobs are completed within the time allocated and within the customer's desired timescales.
Effective communication with customer and engineering manager
100% compliance with all record keeping and filing, auditable on request and being audit ready.

COMPETENCIES, SKILLS AND BEHAVIOURS

Flexibility to adapt to changes in schedules.
Resource Planning.
Ability to implement and introduce new systems and practices.
Capability to organise self and work through workload independently.
Ability to complete tasks within schedules.
Ability to demonstrate “Values” based behaviour and lead by example.
Committed to improving personal and team performance continually
Must be able to communicate well with customers and colleagues
Excellent organisational skills

EXPERIENCE IN THE FOLLOWING DESIRED

Intruder Installation (Texecom, Galaxy, Orisec, Risco & Pyronix)
Installation of communicators via broadband and GPRS (Dualcom, Emizon)
Fire Alarm Installation (Advanced, Kentec & CTEC)
Access Control and Door Entry systems (Videx, Paxton)
Installation of CCTV systems – knowledge of IP systems is essential
Ideally at least 3 years of experience within the fire and security industry

TEAM

Understand the vision of the business and give high intention and effort towards the plans to achieve the vision.
Work with the engineering team to ensure shared responsibility for delivering all KPIs and targets.

KNOWLEDGE / QUALIFICATIONS

Knowledge and understanding of relevant British Standards (BS5839:2017 Part 1, PD6662:2017, NCP 104, NCP 109
Familiar with NSI Codes of Practice
Full UK Driving Licence

BENEFITS

Salary up to £35,000
Company Mobile Phone
Company Vehicle
Pension
Performance related bonus
30 Days Holiday (Inc. Bank Holidays)
Company Laptop
Overtime paid at 1.5 and double time
Competitive Salary based on experience

Apply today for the fire and security engineer opportunity!

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Fire and Security Engineer