Job Description

COMPANY: Specialist Rescue Group

DIVISION: Global Services

JOB ROLE/ TITLE: Emergency Operations Specialist

SALARY: £30,000.00-40,000.00 DOE

HOURS: 40hrs p/w shift based

LOCATION: Office Based, Located out of Brighton & Hove, East Sussex

Specialist Rescue Group provides 24/7/365 Global Medical & Security Assistance Services; with access to UK-registered doctors and security specialists who can make clinical decisions, advise on immediate actions, and coordinate medical and security evacuations.

We are looking to hire an Emergency Operations Specialist to provide logistical support to our medical and security services.

Our Mission

We’re here to save lives, alleviate suffering, and promote recovery. Anywhere in the world.

Exciting Opportunity: Role Overview

Your responsibilities will include:

Dynamic Case Management: Overseeing the fair distribution of cases and initial calls
Directly handling first calls, new enquiries, client quotes, and repatriation cases. Ensuring meticulous documentation and smooth communication with all parties involved.
Strategic Operational Support: Collaborating with the Operations Director on projects that propel the company’s growth. Enhancing our global network by maintaining and updating provider agreements and certifications. Continuously evaluating provider quality and costs, and integrating new providers to optimize our services.
Global Network Development: Strengthening relationships with our international providers. Filling service gaps by introducing new, reliable partners to our network.
Team Leadership: Supporting, developing, and managing a team of coordinators. Fostering a collaborative, high-performance environment.
Client and Provider Engagement: Acting as a compassionate, professional liaison for clients in their time of need. Representing Specialist Rescue Group at embassies, consulates, and business events in the UK and abroad.

The Ideal Candidate

This role is perfect for an energetic, detail-oriented professional eager to make a meaningful impact. Here’s what we’re looking for:

Skills and Competencies: Exceptional communication skills, both written and verbal. Strong attention to detail and ability to manage multiple tasks effectively. Ability to handle sensitive situations with empathy and professionalism. Proficiency with relevant software and technology for case management.
Desirable: Experience in coordinating emergency extraction, evacuation and repatriation operations. A deep understanding of the logistics of repatriation of mortal remains worldwide.

Other Requirements: Candidates must pass security vetting. Willingness to travel occasionally within the UK and internationally. Professional presentation and ability to serve as a company ambassador.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Specialist Rescue Group is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

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