About Lodge Service:

Lodge Service is a leading provider of security and loss prevention solutions, with a rich history dating back to 1919. We offer a comprehensive range of services including guarding, electronic security systems, and investigative services. Our commitment to excellence and innovation has made us a trusted partner for businesses across various sectors. At Lodge, we pride ourselves on our professional team and our ability to deliver tailored security solutions that meet the unique needs of each client.

About the Role:

As Operations Director, you’ll report directly to the Managing Director – Lodge Security and play a pivotal role in shaping our strategic direction. You’ll lead a Regional team, ensuring operational excellence across our client portfolio and contributing to our mission of creating safer communities to work, rest, and play.

Key Responsibilities:

Drive business growth and client retention through strategic leadership.
Manage and develop high-performing teams.
Ensure operational excellence and regulatory compliance.
Oversee financial management and budgeting.
Foster strong client relationships and deliver exceptional service.
Lead innovation and continuous improvement initiatives.
Lead and drive a strategy of growth and retention of new and existing business through the development of long-term client relationships.
Drive and implement strategies to attract, develop, and retain key talent to deliver best-in-class service.
Support the new business development process, bringing subject matter expertise to solutions development, sales collateral, and client presentations.
Ensure continual development, implementation, and monitoring of activities that will enhance team development and engagement.
Stay current with industry regulations, compliance requirements, and best practices.
Develop and implement risk management strategies and contingency plans to mitigate operational risks.
Lead compliance audits and ensure adherence to all applicable laws and regulations.
Communicate strategy to team and ensure that improvements are implemented to maximize performance and customer satisfaction.
Challenge and continually review operations to drive improvements and best practices.
Develop, monitor, and manage the operational budget, including revenue forecasts and expense controls.
Analyze financial data to identify cost-saving opportunities and revenue growth potential.
Prepare regular financial reports and provide insights to senior management for strategic decision-making.
Monitor current and new insurance liability cases and work with insurer representatives to ensure thorough investigation of claims.

We’re Looking For Someone Who Has:

Extensive experience operating and delivering in senior leadership roles within the security sector.
Proven ability to lead large teams across all sectors of the business.
Positive leadership behaviors which drive inclusion and cultural change.
Ability to cultivate strong and lasting client relationships.
Record of delivering financial KPIs year on year.
Ability to manage in a fluctuating and fast-moving environment.
Strong self-awareness with the ability to adapt as required.
HR awareness creating a sense of pride and team spirit across their team.
Excellent problem-solving and critical-thinking abilities.
Knowledge of relevant regulatory and compliance standards.
Financial acumen and budget management experience.
SIA Licence.
Must hold a formal security qualification (MSC, CPP, CSC, PSP, DIP Syl) or be working towards a formal certification in security risk management.
Detailed knowledge of security threats and vulnerabilities and their mitigation.
Sound knowledge of security risk surveying.

Desirable:

BSc in Management or equivalent third-level qualification.

What We Offer:

A key role in our Senior Leadership Team.
Opportunity to shape company strategy and drive growth.
Collaborative and inclusive work environment.
Competitive salary and benefits package.
Chance to be part of a company with over a century of expertise in the security industry.

If you’re ready to take your security career to the next level and make a real difference in creating safer communities, we want to hear from you!

Apply now to join Lodge Service and be at the forefront of the security industry, contributing to our legacy of excellence and innovation since 1919.

At Lodge, we’re committed to creating an inclusive culture where people feel comfortable being themselves. We recognize that this is a journey, and it’s one we are proud to be taking. Diversity in our teams is our greatest strength, and we want to create a place to work where everyone can reach their full potential.

Lodge is Disability Confident Committed. We guarantee to interview all applicants who have a disability provided they meet the essential criteria for the role. If this applies to you, please flag that you have a disability in your application, and we will contact you to check if there are any adjustments or special arrangements that you need to help you with either the application process or for an interview.

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Operations Director South – London & the South