The Director of Operations leads all our member-facing services and operations to ensure these services run effectively.

The post holder is responsible for overseeing business planning and managing income streams, ensuring financial sustainability. They will maintain all relationships with local authorities, Integrated Care Boards, and private funders, ensuring the quality of services and adherence to best practices, regulations, and legislation.

Location: Headway East London, 238-240 Kingsland Road, London E2 8AX
Responsible to: Chief Executive
Hours: 35 hours per week
Salary: £50,000 per annum

About us

Headway East London is a charity supporting people living with brain injury. Working across 13 London boroughs we offer specialist support and services for survivors and their families. We offer therapies, advocacy, family support and community support work alongside our day service: a community venue where people can make the most of their abilities and interests. We also promote awareness and understanding of brain injury by providing information to the public and offering training to university students, professionals and businesses. Our vision is to build a community where people with brain injury are valued, respected and able to fulfil their potential.

About the Role

The Director of Operations leads all our member-facing services and operations to ensure these services run effectively. The post holder is responsible for overseeing business planning and managing income streams, ensuring financial sustainability. They will maintain all relationships with local authorities, Integrated Care Boards, and private funders, ensuring the quality of services and adherence to best practices, regulations, and legislation.

Principal Duties and Responsibilities

Provide strategic leadership to the service leads for all our member-facing services, and the administration and premises team to ensure the efficient delivery, quality, and consistency of services, guided by the principles of co-production.
Oversee the development of plans and strategies for each team and instil a sense of collaboration, common goals, and working together across the departments to ensure the sustainability of our services.
Oversee all budgets within the departments.
Build good relationships with stakeholders in the boroughs we serve to develop opportunities for growth and development of our services.
Lead on commissioning/tender/framework contracting arrangements with the local authorities we serve.
Lead on safeguarding and health and safety to ensure we are compliant in all areas.
Work with staff to ensure our members’ voices are at the centre of everything we do.
Work with the managers and the Finance team to ensure unit costs are correct and work to ensure full costs of the service are recovered from customers.
Support the teams and work with the Director of Development and Fundraising to explore new opportunities to develop our business to generate income.
Implement effective ways to evidence the outcomes of our members and the impact of our services to demonstrate our effectiveness, support our service development and contribute to funding report requirements.
Contribute to the effective leadership and administration of Headway East London working as part of the Senior Management Team and supporting the Board in setting the strategic direction of the organisation.
Embed a positive culture across the organisation of generating income and being more commercially aware while staying true to our values.
Provide leadership and support across the wider organisation as necessary and appropriate.
Contribute to budgeting and financial planning by working with the Chief Executive, Directors and Fundraising.
Lead on business planning and service development, ensuring that new initiatives are effectively implemented and aligned with organisational goals.
Drive the implementation of strategic initiatives to enhance service delivery and operational efficiency.

To apply

Please send your CV, a cover letter (max 2 pages) highlighting why you are the right person for the role and a Voluntary Equal Opportunities Monitoring Form to recruitment@headwayeastlondon.org. The deadline for applications is 9:00 am, Monday 23 September 2024.

For further information about the role and Headway East London, please contact the Chief Executive Sarah Lantsbury via email at sarah.lantsbury@headwayeastlondon.org or call 020 7749 7790.

No agencies, please.

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do.

We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

Headway - the brain injury association is registered with the Charity Commission for England and Wales (Charity no. 1025852) and the Office of the Scottish Regulator (Charity no. SC 039992). Headway is a company limited by guarantee, registered in England no. 2346893.

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Director of Operations