Role overview

Citygate Holdings is looking for a Head of Commercial Operations to lead, develop and grow Citygate Leasing – a new leasing brokerage platform designed to offer Personal Contract Hire (PCH) and Business Contract Hire (BCH) to existing / referred customers as well as new conquest retail and business customers. To manage the overall business operations, including team recruitment and development, detailed oversight of the new Citygate Leasing on-line platform and management of the internal & external marketing campaigns. To create a growing and profitable business channel which compliments the Citygate brand, becoming a recognised and preferred provider of services in our chosen market.

Diversity and Inclusion

At Citygate Automotive, we are committed to being the best at Everything. Striving to be the best at everything includes being the best employer and fostering the best working environments which we cannot do without a diverse team that feels and know they are valued. We know that diverse perspectives drive growth, innovation and overall performance, and we actively promote this across all aspects of our business. Our commitment to equality extends to every aspect of our operations, ensuring that everyone has equal opportunities to thrive and succeed. Driving equality, diversity, inclusion and belonging across Citygate is a continued key focus for 2024.

Key responsibilities

Provide management and leadership to the new Citygate Leasing business channel
Recruit, lead, train and motivate a new high performing team
Detailed oversight of the leasing brokerage platform – to include ratebook management, promotion of special offers, CMS content, CRM & reporting
Interaction with funding panel partners
Implementation and management of all operational & customer journey processes
Management and oversight of external (digital) marketing agency relationships
Budgetary responsibility, ensuring customer growth (measured in terms of new lease contracts) and profitability targets are met / exceeded
Interaction with each retail operation to ensure the seamless transfer and management of referral opportunities
Ensure all controls and (regulatory) compliance regulations are in place and current

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

Access to our in-house training academy for everyone
Enhanced Maternity Pay
Access to The Volkswagen National Learning Centre for specific roles
Electric Vehicle (EV) Training levels 1- 4 for specific roles
Internal career progression opportunities across our various brands and locations
High street discounts
Wellbeing portal
Employee assistance programme
Purchase, service and parts discounts
Employee referral scheme
Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

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Citygate Automotive Ltd jobs

Head of Commercial Operations