1 Waterloo Gardens
Milner Square
London
Greater London
N1 1TY
United Kingdom

London with travel across various locations as required.

Region

London

Head of Services

This is an exciting opportunity for two Heads of Service to join our organisation! There are two positions to be filled: one with a special focus on Criminal Justice Services and the other with a focus on Homelessness and complex needs including mental health.

You will be responsible for providing positive and inspirational leadership across services to create positive communities, empower individuals, and ensure psychologically informed environments. You will ensure services maintain the highest standards of service delivery, quality, performance, and improvements. You will have the overall responsibility to ensure services are adhering to regulatory compliance as provided by commissioners, SIG, and all relevant stakeholders.

Shift Pattern: 37.5 hours per week, Monday to Friday 9am - 5pm, with some hybrid working as well as being based at Central Office, and making regular service visits. You will also take part in our out-of-office on-call duty.

ABOUT YOU

This role is perfect for someone who has a leadership background and experience within the given field or relevant fields to the services you will be managing. You will be able to bring our values to life within your service areas and empower others to provide high-quality care and support. You will support the group to achieve our vision and mission by empowering your teams, supporting business development, and implementing continuous improvement.

You will understand and be able to demonstrate the importance of delivering safe and secure services for our resident and participant groups, and take a leadership approach to resolve challenges, support development, and provide advice and guidance.

Some of what we are looking for:

Head of Criminal Justice

Previous experience and knowledge of Criminal Justice Services (CJS). Experience working with HMPPS is desirable.
Thorough understanding of the needs of the residents/participants we support in this area.
Ability to work flexibly and closely with commissioners and CJS services including Prisons - this role will require additional vetting through BPSS (Prison clearance may also be required).

Head of Homelessness and Complex Needs

Previous experience and knowledge working within homelessness and/or mental health services with a thorough understanding of the needs of the residents/participants we support.

For both positions, we also require:

Experience of leading teams that deliver complex and high-risk services.
Experience of working closely with commissioners.
Experience of contract management and monitoring contractual performance.
Budget Management experience and/or willingness to learn financial management.
Previous experience in line management and development.
IT proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.

What would we like, but not essential?

An appropriate professional qualification: NVQ/Diploma Level 3 in Management/Health and Social Care, Criminal Justice, Mental Health, or equivalent.
Understanding, knowledge, and/or practical application of key legislation – Equality, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment.
Understanding of housing management, including voids, evictions, and housing law.
25 days annual leave, increasing with the length of service.
Training and Development, including access to courses, upskilling, and progression plans.
Employee Assistance Programme, including counselling.
Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
Life Assurance Scheme.
Annual Staff Awards.

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma, and make our communities safer, we would love to hear from you!

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