Salary Range: £75,000 - £85,000 per annum

Location: London, UK (Hybrid)

About Us

Transreport is a technology company focusing on improving the passenger experience across multiple transport modes and geographies. As an organisation with its roots in UK Rail, Transreport has developed ground-breaking technologies to improve the health and safety of transport employees and passengers alike, whilst ensuring that the customer experience is central to how transport operators deliver their services.

At Transreport, we develop innovative technology solutions that make travel accessible for all. We are a driven team all with diverse experiences, passionate about our mission to develop technology that positively impacts society by working towards a much more fluid and open travel experience for all.

We are well backed by leading VC organisations globally and we have also won financial awards from the Department of Transport in recognition of the innovation we are bringing to the UK transport sector.

Join us on an exciting journey and become a member of our growing team.

Our culture

Key aspects of our culture here at Transreport:

Open and transparent, we share knowledge & experience, and encourage everyone to contribute so we can all learn together.
We actively encourage and support self-development.
We are respectful to everyone’s opinions.
We all work together, collaborating effectively across teams, departments and locations.
We strive for best-practice in all we do: treating our clients fairly and communicating transparently across colleagues, associates and business partners

Transreport Values for Senior Talent

Innovation and Creativity:
We value individuals who are not afraid to think outside the box and propose novel solutions to improve the passenger experience. Senior talent should lead by example, fostering an environment where innovative ideas are encouraged and rewarded.
Collaboration and Teamwork:
Our success is built on the collective efforts of our team. Senior members must excel in working collaboratively across departments and borders, demonstrating strong leadership in team settings to achieve common goals.
Customer-Centric Mindset:
Putting the customer’s experience and needs at the forefront of our decision-making process is crucial. We look for senior talent who have a proven track record of understanding and meeting customer expectations, driving initiatives that enhance customer satisfaction.
Integrity and Transparency:
Ethical conduct, honesty, and openness are paramount in all our business dealings. Senior leaders are expected to uphold these principles, ensuring trust and integrity govern their actions and decisions.
Adaptability and Resilience:
The ability to adapt to changing market dynamics and overcome challenges is vital. We value senior talent who demonstrate resilience, have the flexibility to navigate uncertainties, and can lead their teams through transformation effectively.

Values Less Aligned with Our Needs

Individualism Over Team Success:
While individual achievements are recognised, prioritising personal success over team goals is not in line with our collaborative culture.
Resistance to Change:
In a fast-evolving tech landscape, being resistant to change and new technologies can hinder progress and innovation.
Short-term Thinking:
We encourage individuals to adopt a strategic mindset, considering the broader implications and consequences of their actions on our organisation’s future trajectory and goals.
Risk Aversion:
Being overly cautious and avoiding risks can limit growth and innovation. We seek leaders who are calculated risk-takers, driving progress while managing potential downsides.
Top-Down Management Style:
A hierarchical approach to leadership that limits open communication and employee empowerment does not fit our collaborative and inclusive work environment.

Tasks

About the Role

As a member of the team, your main responsibilities will be to:

Product Operations at a Global scale

Manage the product lifecycle on an industrial scale, ensuring it is capable of supporting B2B operations and growth.
Implement strategies that optimise product performance at scale, balancing operational efficiency with innovation.
Oversee the operational aspects of product delivery, ensuring smooth deployment and ongoing support for B2B and B2C environments.

Product Planning and Roadmap:

Collaborate closely with the Head of Product to develop clear and actionable roadmaps that vary in detail depending on the product’s lifecycle stage.
Ensure that roadmaps are aligned with the overall product vision and business strategy.
Work with cross-functional teams to define precise product requirements.
Partner with design and engineering teams to ensure timely delivery of products, balancing scope and quality.

Product Development and Execution:

Oversee the entire product development process, from initial conception through to market launch.
Advocate for and implement agile methodologies to streamline product development and ensure efficiency.
Ensure that product quality meets and exceeds customer expectations, conducting rigorous evaluations as needed.
Collaborate closely with engineering teams to maintain high standards in user stories and technical specifications.

Stakeholder Management

Deeply understand and anticipate the needs of users in both B2B and B2C contexts.
Engage proactively with internal teams—such as marketing, sales, and client operations—as well as external stakeholders for comprehensive product feedback and validation.
Foster strong relationships with industry partners and clients to ensure the product's relevance and alignment with market needs.

Product Performance and Optimisation

Continuously monitor key metrics and gather feedback to identify opportunities for product improvement.
Lead and coordinate product updates and iterations based on data-driven insights and customer input.
Work closely with marketing and sales teams to ensure optimal positioning and market success for the product.

Requirements

About You

We expect you to have

Proven experience with SaaS software products in a B2C context.
Demonstrated ability to launch competitive products.
Strong strategic, analytical, and leadership skills.
Excellent communication skills with an ability to cater to diverse audiences.
Customer-first mindset with a drive for creating outstanding user experiences.
Knowledge of agile development and product management best practices.

Benefits

Employee Benefits/Perks of the Job:

Private medical insurance for you and your children after the probationary period
Tech & Cycle Scheme
Free Flu Jab for you and your family members
Discretionary Bonus (dependent upon organisational and individual performance)
A collaborative and inclusive work environment that values diversity and teamwork
Unique policies that value diversity and inclusion, including volunteering policy so you can pursue external interests
Opportunities for growth and advancement of your career within the company

We acknowledge that prospective candidates may have reservations about applying for a role if they don't meet all the requirements or have experienced an extended career break. However, we want to assure you that if you believe you are well-suited for the position and can demonstrate transferable experience, we strongly encourage you to apply. Please don't let the absence of a few checkboxes discourage you from seizing this opportunity.

We welcome individuals from diverse backgrounds and career paths. Your qualifications and potential are highly valued and respected by our company. We actively seek applicants who can make meaningful contributions to our team's success.

Guaranteed Interview Scheme
We are a disability confident employer and welcome applications from disabled candidates. We recognise that some candidates may require reasonable adjustments during the interview process and are committed to making these adjustments where needed.

Our goal is to create an inclusive and accessible workplace for all, and we value your unique perspective. We offer disabled applicants the option of requesting that their application is considered under the terms of our Guaranteed Interview Scheme (GIS). To be invited to interview or assessment under this scheme, you must show

To be invited to interview or assessment under this scheme, you must show

in your supporting statements that you meet the minimum criteria for the role
Simply complete the following declaration question when you apply for the job

If you do not wish to apply under the GIS, but do require us to make reasonable adjustments at interview, then please let us know what those adjustments will be.

A request under the Guaranteed Interview Scheme does not guarantee you a job. At interview, the best candidate will be offered the post.

We are committed to ensuring accessibility for all candidates. If you require the job description in an alternative format, please don’t hesitate to reach out to us..

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