Heritage Group Travel – 30 hours a week Heritage Group Travel, a Bath-based cultural tour operator, is seeking to appoint an enthusiastic and proactive person to join our small team based in offices in central Bath. The person should be self-motivated and prepared to take on a variety of tasks needed as and when they arise. Your primary role will be to process bookings and deal with client monies, good numeracy skills are therefore imperative. This is a good opportunity for someone who enjoys dealing with people and who is comfortable in a ‘hands-on’ environment. Primary Responsibilities

Processing and managing bookings and dealing with client monies
Inputting client details into our in-house data base
Raising confirmation invoices
Issuing ATOL certificates
Managing client bookings from the point of contact to final balance payments
Assisting with flight arrangements
Liaising with suppliers and finalising tour preparations
Preparing final documents for distribution to group organisers, clients, and suppliers
Dealing with client cancellations
Collating tour feedback
Supporting the Finance Manager and Product Managers where needed Essential Requirements
Good numeracy skills
Excellent organisational and inter-personal skills
Good standard of written English
Ability to plan own workload, manage multiple tasks and prioritise
Proactive approach and the ability to work without supervision
Flexibility (a small company environment involves collaborative working)
Experience of customer/client contact Start Date – mid September 2024 Salary – pro rata £23K-£25K depending on experience

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