General Manager-West Chester-0226

West Chester, OH

Position Classification: Full-time

Area of Interest: Restaurant/Store Management

Job Description:

The General Manager (GM) is responsible for the success of the restaurant and its alignment with Frisch's vision to be the "Best Place to Work, Eat and Own". The GM is in charge of hiring and developing employees and managers that share Frisch's values and vision to ensure company growth. He/she is accountable for customer satisfaction, financial performance, food safety, quality service, and safety and security within the restaurant. The GM must convey Frisch's culture to his/her staff and show sincere pride in the Frisch's brand.

Responsibilities:

The GM is responsible for fostering a culture focused on creating an outstanding internal (employee) and external customer experience. They are accountable for providing ongoing leadership and operational development for the management team, while creating a positive team environment by recognizing and reinforcing individual and restaurant accomplishments.
The GM will provide clear and consistent directions and delegate responsibilities to other management staff to inspire staff to achieve and exceed performance standards and expectations.
Conduct meetings for the management team to promote team alignment, sharing restaurant goals and action plans to achieve or exceed performance standards.
Ensure RMs conduct alley rallies with hourly staff in a positive manner that focuses on exceeding customer expectations.
Responsible for meeting restaurant financial objectives by appropriate forecasting, scheduling and monitoring of expenditures and waste.
Establish weekly sales and labor targets; manage profitability; analyze variances and initiate corrective action to ensure company objectives are achieved.
Share results of each period's performance against unit and company goals with the management team, along with action plans for continued success.
Accountable for achieving and maintaining appropriate staffing levels in the unit, with final approval of the weekly schedule.
Consistently grow sales and customer counts by role modeling and coaching the delivery of an outstanding customer experience.
Has ultimate responsibility for the unit's compliance with all health, safety and security regulations, and satisfactory completion of the unit's safety audit.
Must regularly enforce and monitor sanitary practices for food handling, cleanliness, and maintenance of kitchen and dining areas.

Requirements:

Bachelor's degree in Hospitality, or related field, and one to three years of management experience or equivalent combination of education and experience.
One to three years of Frisch's restaurant management experience preferred.
ServSafe Certified.
Must be able to speak English fluently. Good communication skills and the ability to work well with others.
Ability to speak before a group of individuals.
Ability to train, motivate, evaluate (written & verbal), coach, delegate and supervise.
Must possess a valid driver's license and have access to reliable transportation.
Ability to prioritize, handle stress and deal with irate customers in a calm professional manner.

Physical Demands & Work Environment:

Environment includes heavy customer contact, working with cooking equipment and slippery walking surfaces.
Must be able to stand for long periods of time.
Good agility necessary to lift and carry up to 50 lbs.
Bending, reaching and climbing.
Good hearing, visual and speaking skills.
Must be able to walk in and out of refrigerated areas.
Must be able to work around steam, hot and cold foods and ice.

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General Manager-West Chester-0226