Job Description

General Manager – Services Lead

Location: Ealing

Permanent - Full Time

Salary Up to £65,000 per annum depending on experience.

“A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company”.

About the Role:

As a General Manager, you will be services lead for our Joint Venture contract with our partner, A2Dominion, delivering repairs, voids and planned works within a stock size of 39,000 homes. The role is based from our current co-located office in Ealing, the properties we maintain within this contract cover a large geographical area and span the M4 corridor, Hampshire area and across London. You will be responsible for at least 5 direct line reports with an overall team in excess of 30 employees.

We are seeking a dynamic and experienced manager to oversee both the administrative, customer and commercial teams within our organisation. This role will work closely with the operational manager responsible for delivering repairs, voids, and planned works to ensure seamless co-ordination and efficient operation of all departments.

Key Responsibilities

Oversee and manage a team of administrators responsible for various tasks including scheduling, data entry, customer service and commercial data processing

Collaborate with the operational manager to align administrative and financial processes with operational goals and objectives
Ensure compliance with company policies and procedures
Analyse data and provide insights and recommendations to support decision making
Foster a positive and collaborative working environment, promoting professional growth and development among team members
Lead and manage a team, providing guidance, support and development opportunities
Foster a collaborative and high performance culture, promoting accountability and continuous improvement
Ensure administrative processes are efficient, compliant and supportive of operational objectives

Experience

Proven experience in managerial role, preferably in a similar industry
Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborative with diverse teams
Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines
Proficiency in Microsoft office suite

Benefits we can offer you.

25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Family friendly policies
Company Van, Fuel Card, and Uniform

To apply, follow the link below or to discuss your application further please contact Laura Bourne laura.bourne@mearsgroup.co.uk

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Mears Group PLC jobs

General Manager