The role is to carry out a variety of technical and coordination tasks to meet customers’ requirements (including those tasks assigned by Line Managers which are part of projects or maintenance contract work).

Hands on PC and mobile support, Network and PC implementation and optimization.
Project management and service delivery schedule management of several key customer projects.
Implementation and support of on-premises and cloud-based services and products.
Liaising within customer’s internal teams, including headquarter in Japan, to deliver projects and sort troubles and issues.
Understanding and planning design details of customer’s Network and PCs.
Network/PC/Desktop Security element configuration including day-to-day service delivery.
Migration planning and execution. Support PC and Call Centre system (incl DC server).
Proof of concept testing and acceptance testing. Vendor negotiation and control.
Development and implementation for new features and services. Establish and cease PC/Desktop Security systems.
Careful consideration to ensure profitable systems and implementation.
1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact.
Support desk system queuing management. Temporary or long-term customer support at their office, if required.
Maintain secure operations and keep the environment tidy.
Documented approach for implementation and modification.
Periodical status report to line manager. Cover early shifts as a part of team Rota. Ad hoc requests from your line manager.

Requirements:

Wide knowledge and proficiency in PC software like Microsoft 10 and later, Office/Mailer and Antivirus products.
General knowledge and experience in PC Hardware, routers, switches, and firewalls – especially Cisco and Palo Alto products.
Strong project management and communication skills.
Strong skills on cloud-based services and migrating on-premises services to cloud.
Any certification related to PCs, server, network, cloud, cybersecurity, and ITIL is an asset.
Excellent written and verbal communication skills in English.
Japanese language is a huge advantage but not essential.
Ability to investigate and source answers to various email and telephony enquiries about technical issues.
Strong time management/multi-tasking & organizational skills.
Strong work ethics.
Accurate, organized, and eye for detail; reliable time keeping and attendance.
Cheerful, outgoing, and positive disposition.
Solid administration background & a keenness to get involved & support all customer service areas in EMEA.

Conditions:

Salary – up to £40,000 per annum, depending on experience.

Location: West London

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